Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

Broken by a thousand, tiny, thoughtless insults

Jordan Grumet, MD
Physician
November 26, 2015
Share
Tweet
Share

It hit me today while on hold with an insurance company to get a preauthorization. The call took thirty minutes. The medication was denied. And I knew that I was going to get an earful from the patient when I delivered the bad news. As I dialed the phone number, a disturbing, and yet all to familiar, feeling overtook me.

Helplessness, powerlessness, impotence.

I struggle with these feelings daily. In the beginning of my career, they were spurred by the complexity of disease, the willfulness of bad luck. Battling the human condition was a long, difficult slog fraught with trap doors and missteps. Many patients improved, but others suffered. And I often suffered with them.

Years of practice brought a hard-earned humility, the wisdom of acceptance. I learned to rejoice when interventions were beneficial, and comfort when a kind heart was all I had to offer. I felt great peace in this middle ground.

These were the battle scars that I carried proudly. My wariness was never a sign of failure, it was the toughness and patience developed by the skilled art of warfare. I wore my badge proudly.

Yet these feelings have returned, even more powerful than before.

My enemy, however, is no longer the thoughtful, wily adversary of the past. Instead of the foibles of humanity, I am harangued with a litany of administrative tasks with no trace of nobility. Preauthorizations, face to face, peer to peer, meaningful use, ICD, CPT. The list goes on.

A long line of administrators, insurance employees, and government workers await my attention. They tell me that my care plans are incorrect. Improbable. Not covered. Out of the question.

And as my blood pressure rises and my temperature boils, I see no silver lining. No lesson learned.

I always expected that I would be bludgeoned by the awe-inspiring task of practicing medicine.

Not broken by a thousand, tiny, thoughtless insults.

Jordan Grumet is an internal medicine physician who blogs at In My Humble Opinion. Watch his talk at dotMED 2013, Caring 2.0: Social Media and the Rise Of The Empathic Physician. He is the author of I Am Your Doctor: and This Is My Humble Opinion.

Prev

This Thanksgiving, remember the importance of gratitude in medicine

November 26, 2015 Kevin 3
…
Next

Why this specialist went to a direct patient care model

November 26, 2015 Kevin 9
…

ADVERTISEMENT

Tagged as: Primary Care

Post navigation

< Previous Post
This Thanksgiving, remember the importance of gratitude in medicine
Next Post >
Why this specialist went to a direct patient care model

ADVERTISEMENT

More by Jordan Grumet, MD

  • The man who changed the world with baseball cards

    Jordan Grumet, MD
  • A hospice doctor’s advice on getting your finances in order

    Jordan Grumet, MD
  • A story of persistence in the face of death

    Jordan Grumet, MD

Related Posts

  • A physician’s addiction to social media

    Amanda Xi, MD
  • Our broken health system is your fault

    Anonymous
  • The tiny gains of patient-centered medical homes. Are they worth it?

    Richard Young, MD
  • Picking up the pieces of a broken medical dream

    Marteney Jacobs
  • Take ownership of our broken health care system now

    John Corsino, DPT
  • Groupon for medical care is symptomatic of our broken system

    Lauren Weber

More in Physician

  • Finding meaning in medicine through the lens of Scarlet Begonias

    Arthur Lazarus, MD, MBA
  • Profit vs. patients in the U.S. health care system

    Banu Symington, MD
  • Why medicine needs military-style leadership and reconnaissance

    Ronald L. Lindsay, MD
  • Psychiatrists are physicians: a key distinction

    Farid Sabet-Sharghi, MD
  • Why we can’t forget public health

    Ryan McCarthy, MD
  • Why pediatric leadership fails without logistics and tactics

    Ronald L. Lindsay, MD
  • Most Popular

  • Past Week

    • The loss of community pharmacy expertise

      Muhammad Abdullah Khan | Conditions
    • Accountable care cooperatives: a community-owned health care fix

      David K. Cundiff, MD | Policy
    • Psychiatrists are physicians: a key distinction

      Farid Sabet-Sharghi, MD | Physician
    • Why the expiration of ACA enhanced subsidies threatens health care access

      Sandya Venugopal, MD and Tina Bharani, MD | Policy
    • How deprescribing in psychiatry offers a path to safer care

      Muhamad Aly Rifai, MD | Meds
    • A physician’s tribute to his medical technologist wife

      Ronald L. Lindsay, MD | Physician
  • Past 6 Months

    • Direct primary care in low-income markets

      Dana Y. Lujan, MBA | Policy
    • Patient modesty in health care matters

      Misty Roberts | Conditions
    • The U.S. gastroenterologist shortage explained

      Brian Hudes, MD | Physician
    • The Silicon Valley primary care doctor shortage

      George F. Smith, MD | Physician
    • California’s opioid policy hypocrisy

      Kayvan Haddadan, MD | Conditions
    • A lesson in empathy from a young patient

      Dr. Arshad Ashraf | Physician
  • Recent Posts

    • How deprescribing in psychiatry offers a path to safer care

      Muhamad Aly Rifai, MD | Meds
    • AI in prior authorization: the new gatekeeper

      Tiffiny Black, DM, MPA, MBA | Conditions
    • Why learning specialists are central to medical education [PODCAST]

      The Podcast by KevinMD | Podcast
    • Finding meaning in medicine through the lens of Scarlet Begonias

      Arthur Lazarus, MD, MBA | Physician
    • Profit vs. patients in the U.S. health care system

      Banu Symington, MD | Physician
    • How to keep the soul of medicine alive in a scaling system

      Gerald Kuo | Conditions

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 10 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

ADVERTISEMENT

  • Most Popular

  • Past Week

    • The loss of community pharmacy expertise

      Muhammad Abdullah Khan | Conditions
    • Accountable care cooperatives: a community-owned health care fix

      David K. Cundiff, MD | Policy
    • Psychiatrists are physicians: a key distinction

      Farid Sabet-Sharghi, MD | Physician
    • Why the expiration of ACA enhanced subsidies threatens health care access

      Sandya Venugopal, MD and Tina Bharani, MD | Policy
    • How deprescribing in psychiatry offers a path to safer care

      Muhamad Aly Rifai, MD | Meds
    • A physician’s tribute to his medical technologist wife

      Ronald L. Lindsay, MD | Physician
  • Past 6 Months

    • Direct primary care in low-income markets

      Dana Y. Lujan, MBA | Policy
    • Patient modesty in health care matters

      Misty Roberts | Conditions
    • The U.S. gastroenterologist shortage explained

      Brian Hudes, MD | Physician
    • The Silicon Valley primary care doctor shortage

      George F. Smith, MD | Physician
    • California’s opioid policy hypocrisy

      Kayvan Haddadan, MD | Conditions
    • A lesson in empathy from a young patient

      Dr. Arshad Ashraf | Physician
  • Recent Posts

    • How deprescribing in psychiatry offers a path to safer care

      Muhamad Aly Rifai, MD | Meds
    • AI in prior authorization: the new gatekeeper

      Tiffiny Black, DM, MPA, MBA | Conditions
    • Why learning specialists are central to medical education [PODCAST]

      The Podcast by KevinMD | Podcast
    • Finding meaning in medicine through the lens of Scarlet Begonias

      Arthur Lazarus, MD, MBA | Physician
    • Profit vs. patients in the U.S. health care system

      Banu Symington, MD | Physician
    • How to keep the soul of medicine alive in a scaling system

      Gerald Kuo | Conditions

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Broken by a thousand, tiny, thoughtless insults
10 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...