A specialty pharmacy refill stalls. Who tells the doctor?
Imagine a patient with rheumatoid arthritis calling her pharmacy liaison on Thursday. She usually receives a 30-day supply of her medication by mail. Her last shipment contained less. She has enough through Sunday. The liaison checks the refill status and…
Imagine a patient with rheumatoid arthritis calling her pharmacy liaison on Thursday. She usually receives a 30-day supply of her medication by mail. Her last shipment contained less. She has enough through Sunday.
The liaison checks the refill status and sends the coverage question to a patient support advocate. She tells the advocate when the patient needs her next dose. Monday.
The advocate calls the insurer. The representative says the mail-order pharmacy …
A specialty pharmacy refill stalls. Who tells the doctor?




















