Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

Patients want and need to take a greater role in their medical care

Neil Baum, MD
Patient
August 5, 2011
Share
Tweet
Share

Today the patient is far different than the patient of a few decades ago.  Patients can find healthcare information just as easily as a physician and many patients are taking a greater role in their healthcare and want to be involved in the decision making and work with the doctor as a team with the doctor being the captain of the healthcare ship.  This new attitude has been referred to as patient-centered healthcare.  Patient centered care occurs when the processes and culture (attitude and behaviors) of the caregivers address the wants and needs of the patient.

Here are a few examples of how you can put patients into center of the equation of the doctor-patient relationship.

How would you like to hear the results of your test, E-mail, phone call, automated lab results telephone contact, or written report?  The days of “no news from the doctor is good news” is no longer applicable in the age of putting the patient at the center of care.  Today every patient should receive a communication regarding every test result, even if the results are normal. It is recommended that you put in place a policy that if patients don’t hear from the doctor’s practice about the test results, the patient should contact the office.  It is likely that patients will have a favorite method of being informed and you won’t know unless you ask.

Which arm would you like to have your injection?  Right-handed patients may want the injection in their left arm.  Patients who participate in sports may want the injection in the buttocks and not in either arm.  Patients appreciate having a choice where they want to receive their injections and what arm they would like to have their blood drawn.

Would like to see the x-rays?  Now with the use of picture archiving and communication system (PACS), it is very easy to show the radiographic results on your computer.  Many patients are now very interested in seeing the pathology of the findings of their radiographic studies.

Can I show you a diagram of your problem and what we will do to treat the problem?  There are a number of programs available on the computer that show nice graphics that allow you to draw and discuss the details of the findings and the plan of action.  I use a free program, DrawMD on my iPad to demonstrate procedures and the pertinent anatomy.

Use the patient’s name.  The most important word in the human language to each an every one of us, is the sound of our own name.  We all like to be called by our names and the receptionist, the nurse, and the doctor need to refer to the patient by their name at least twice during the office visit.

Use social progress notes.  Patients like to be thought of as more than a condition, illness, or diseased organ system.  It is a nice to acknowledge patient’s accomplishments, hobbies, or life events such as birthdays or anniversaries.  I call these social progress notes and these notes can be placed in the patient’s chart or in the EMR and the staff and doctor can refer to these personal topics before launching into the patient’s medical problem.

Would you like this prescription electronically sent to the pharmacy or would you like to have the paper prescription?  Not everyone wants to use e-prescribing and patients will usually opt for the new technology but appreciate the choice.

There are four options for treating your medical condition.  Let me describe the possible options and then you can select the one that is best for you and your situation.  This patient centered approach applies to treating many other medical conditions when one option does not apply to everyone.

Would you like some educational material on your condition?  There are so many ways to educate patients today on their medical problems.  Not everyone has a DVD player and giving the patient a DVD may not be the only method of providing educational material.

Can I provide you with a list of websites that have credible information on your condition?  Healthcare is the second most commonly searched topic on the Internet (you guessed it, number one is pornography) and patients will often stumble on non-credible websites.  You can do your patients a service by providing them with a list of websites that have accurate medical information.

Would you like a generic prescription, which has a few more side effects, or would you like a brand name medication which has fewer side effects but is more expensive?  Not everyone can afford the newer brand name products.  It is such a nice gesture to offer the patients a choice.

ADVERTISEMENT

Would you like to complete the health questionnaire and several forms for your records in the office or in your home and bring it with you to the office?   If you have the receptionist recommend that the patient visit the website and complete the health questionnaire at home before they come to the office the visit will be expedited.  If the patient doesn’t have access to the Internet, they can fill out the necessary forms in the office but that they need to arrive 15-20 minutes earlier than their appointment time to complete the necessary paper work.  This will improve your workflow and improve the efficiency of your practice.

Do you have any other questions that you would like for me to answer regarding your visit?  This question puts the patient at the center of their visit to your office and should be asked to nearly every patient before the encounter comes to a conclusion.

Bottom Line:  Patients want and need to take a greater role in their medical care.  Using a few techniques like those listed above is a cost-effective method of developing a patient-centered medical practice.

Neil Baum is a urologist at Touro Infirmary and author of Marketing Your Clinical Practices: Ethically, Effectively, Economically. He can be reached at his self-titled site, Neil Baum, MD, or on Facebook and Twitter.

Prev

When specialists try to practice primary care

August 5, 2011 Kevin 12
…
Next

Ingredients of a good team meeting in a medical setting

August 5, 2011 Kevin 2
…

Tagged as: Patients

Post navigation

< Previous Post
When specialists try to practice primary care
Next Post >
Ingredients of a good team meeting in a medical setting

ADVERTISEMENT

More by Neil Baum, MD

  • How to handle chronically late patients in your medical practice

    Neil Baum, MD
  • How the 10th Apple Effect is stealing your joy in medicine

    Neil Baum, MD
  • The hidden chains holding doctors back

    Neil Baum, MD

More in Patient

  • AI’s role in streamlining colorectal cancer screening [PODCAST]

    The Podcast by KevinMD
  • There’s no one to drive your patient home

    Denise Reich
  • Dying is a selfish business

    Nancie Wiseman Attwater
  • A story of a good death

    Carol Ewig
  • We are warriors: doctors and patients

    Michele Luckenbaugh
  • Patient care is not a spectator sport

    Jim Sholler
  • Most Popular

  • Past Week

    • Forced voicemail and diagnosis codes are endangering patient access to medications

      Arthur Lazarus, MD, MBA | Meds
    • Why specialist pain clinics and addiction treatment services require strong primary care

      Olumuyiwa Bamgbade, MD | Conditions
    • Who gets to be well in America: Immigrant health is on the line

      Joshua Vasquez, MD | Policy
    • When a medical office sublease turns into a legal nightmare

      Ralph Messo, DO | Physician
    • America’s ER crisis: Why the system is collapsing from within

      Kristen Cline, BSN, RN | Conditions
    • FDA delays could end vital treatment for rare disease patients

      GJ van Londen, MD | Meds
  • Past 6 Months

    • Forced voicemail and diagnosis codes are endangering patient access to medications

      Arthur Lazarus, MD, MBA | Meds
    • How President Biden’s cognitive health shapes political and legal trust

      Muhamad Aly Rifai, MD | Conditions
    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • The One Big Beautiful Bill and the fragile heart of rural health care

      Holland Haynie, MD | Policy
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
    • Here’s what providers really need in a modern EHR

      Laura Kohlhagen, MD, MBA | Tech
  • Recent Posts

    • Life’s detours may be blessings in disguise

      Osmund Agbo, MD | Physician
    • Inside the heart of internal medicine: Why we stay

      Ryan Nadelson, MD | Physician
    • The quiet grief behind hospital walls

      Aaron Grubner, MD | Physician
    • Why peer support can save lives in high-pressure medical careers

      Maire Daugharty, MD | Conditions
    • Bundled payments in Medicare: Will fixed pricing reshape surgery costs?

      AMA Committee on Economics and Quality in Medicine, Medical Student Section | Policy
    • How Project ECHO is fighting physician isolation and transforming medical education [PODCAST]

      The Podcast by KevinMD | Podcast

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 8 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

  • Most Popular

  • Past Week

    • Forced voicemail and diagnosis codes are endangering patient access to medications

      Arthur Lazarus, MD, MBA | Meds
    • Why specialist pain clinics and addiction treatment services require strong primary care

      Olumuyiwa Bamgbade, MD | Conditions
    • Who gets to be well in America: Immigrant health is on the line

      Joshua Vasquez, MD | Policy
    • When a medical office sublease turns into a legal nightmare

      Ralph Messo, DO | Physician
    • America’s ER crisis: Why the system is collapsing from within

      Kristen Cline, BSN, RN | Conditions
    • FDA delays could end vital treatment for rare disease patients

      GJ van Londen, MD | Meds
  • Past 6 Months

    • Forced voicemail and diagnosis codes are endangering patient access to medications

      Arthur Lazarus, MD, MBA | Meds
    • How President Biden’s cognitive health shapes political and legal trust

      Muhamad Aly Rifai, MD | Conditions
    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • The One Big Beautiful Bill and the fragile heart of rural health care

      Holland Haynie, MD | Policy
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
    • Here’s what providers really need in a modern EHR

      Laura Kohlhagen, MD, MBA | Tech
  • Recent Posts

    • Life’s detours may be blessings in disguise

      Osmund Agbo, MD | Physician
    • Inside the heart of internal medicine: Why we stay

      Ryan Nadelson, MD | Physician
    • The quiet grief behind hospital walls

      Aaron Grubner, MD | Physician
    • Why peer support can save lives in high-pressure medical careers

      Maire Daugharty, MD | Conditions
    • Bundled payments in Medicare: Will fixed pricing reshape surgery costs?

      AMA Committee on Economics and Quality in Medicine, Medical Student Section | Policy
    • How Project ECHO is fighting physician isolation and transforming medical education [PODCAST]

      The Podcast by KevinMD | Podcast

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Patients want and need to take a greater role in their medical care
8 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...