The following column was published on March 25, 2012 in the Nashua Telegraph.
Medical malpractice historically has been a contentious issue. Doctors have argued that the system is broken, promotes multi-million dollar awards disproportionate to the injuries suffered, and encourages the ordering of unnecessary tests to avoid being sued, a practice known as defensive medicine. Trial attorneys, on the other hand, have claimed that suing doctors is the only way for injured patients to receive compensation and have dismissed the idea that medical malpractice has contributed much to medical spending.
Lost in this debate are the patients.
If you were a patient harmed by a medical mistake, the current malpractice system did not serve you well. According to a New England Journal of Medicine study, nearly one in six cases that involved legitimate medical error received no payment. And for those that did, 54 cents out of every dollar went to pay administrative and attorney fees. Worse, patients had to wait a long time before receiving any compensation, prolonging the stress and emotional trauma typically associated with a malpractice suit. In New Hampshire, the average case took almost four years to resolve.
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The adversarial nature of a malpractice lawsuit also does little to improve patient safety. Ideally, doctors and hospitals should openly discuss and learn from these mistakes so they won’t be repeated. However, the current system revolves around an intimidating legal environment that promotes a culture of fear and secrecy. Many malpractice insurers, for instance, tell doctors not to talk to injured patients.
On March 28, 2012, the New Hampshire Senate passed Senate Bill 406, which will establish an “early offer” program that expediently compensates injured patients. The bill’s status is now pending in the House.
Under Senate Bill 406, instead of having to wait years without guarantee of any payment, patients can choose to enter a settlement with their medical provider. Medical costs and lost wages would be covered, along with damages for pain and suffering, ranging from $1,700 for minor injuries to $117,000 for grave harm. If there is agreement among the parties, payment is made and the process is over within months, sparing patients from the uncertainty and stress of malpractice ordeals that formally could take years to resolve.
It should be emphasized that participation in this program will be purely voluntary. The option to pursue a malpractice case through a traditional lawsuit will still remain.
Consider the voice of Nan Stearns of Amherst, NH, an elderly patient who had to have her hip replaced in 1995 because of a medical mistake. Her malpractice case lasted six years before a settlement was reached.
“If a program like early offer had been available to me back then, I would have used it without question,” Stearns said while testifying at the Legislature in favor of the bill. “It would have sped up the process, given me resolution, and most importantly, would have enabled my husband and me to move on with our lives.”
A quick and more predictable resolution to malpractice cases also helps doctors move and find resolution. Studies show that physicians who are sued not only suffer from depression, burnout, and suicide, they also tend to make more medical mistakes in the future. That affects their patient population since most doctors that endure a lawsuit will continue to practice medicine. Making the malpractice experience less acrimonious, perhaps, can also be a step towards a more open process that can improve patient safety.
Senate Bill 406 has the support of the NH Hospital Association, NH Medical Society, NH Dental Association, and the Business and Industry Association. All patients should support granting those injured by medical mistakes the option to pursue fair compensation in a matter of months, while preserving their right to go to court, as well.
Kevin Pho, MD, is a practicing, board-certified internal medicine physician and the founder and editor of KevinMD, which he built from scratch in 2004 to give clinicians and patients a place to be heard. Over two decades, it has become one of the most recognizable physician-led publications in health care, drawing more than 7 million annual page views and over 500,000 followers across social media. He still sees patients in primary care in Nashua, New Hampshire, the practice he says keeps the platform honest.
He is the host of The Podcast by KevinMD, a daily, 15-minute show that has surpassed 2,000 episodes and 2.6 million IAB-certified downloads, featuring physicians, patients, caregivers, founders, and health care leaders in conversation about what they actually see and do. He is also a national media commentator and the coauthor of Establishing, Managing, and Protecting Your Online Reputation: A Social Media Guide for Physicians and Medical Practices.
An acclaimed keynote speaker, Kevin speaks nationwide to clinicians and non-clinicians on health care, digital media, physician leadership, and burnout. His signature keynote, “Connect and be heard: Make a difference in health care with social media,” traces his social media journey since 2004 and inspires audiences to strengthen the doctor-patient relationship, make their voices heard in health reform, and turn the tide against clinician burnout. He is the founder of Physician Speaking by KevinMD, a physician-run speakers bureau, and is available for speaking opportunities.
Kevin earned his medical degree from Boston University School of Medicine and completed his internal medicine residency at Boston University Medical Center. The New York Times called KevinMD “a highly-coveted publishing place for doctors and patients,” and Forbes called it a “must-read health blog.” He is an inductee of the Healthcare Internet Hall of Fame, a recipient of the American Medical Writers Association McGovern Award, and a New Hampshire Magazine Top Doctor.
