A powerful communications medium, with the chance to get into someone else’s mind and connect through experience. Sometimes the experience is vicarious, because not everyone has lived what the storyteller has. But the storyteller’s words can have a profound effect, and the listener can appreciate what is told within a recognizable context. Shakespeare’s works are an immense collection of stories, of triumph and tragedy, of love and sacrifice, of comedy and play on words. His characters were often of the nobility, but the messages in his plays spoke to universal truths. Shakespeare’s audiences were rarely of noble means, but they felt a sense of involvement with the actors—a connection created by story.
Storytelling has its roots in language across the spectrum of human communication, from cave paintings to hieroglyphs, from campfires to podcasts. Storytelling provides a glimpse into the storyteller’s life, but it shares something even more valuable in the life lessons it has for current and future generations.
As I was approaching my retirement from medical practice, I received a brochure describing the Harvard Writer’s Course for health care professionals, and I decided to attend. What I learned from the faculty and attendees changed my attitude about giving up my professional identity as a doctor. Through writing, I could assume a new purpose, to tell stories of my patients and to provide insights into the medical profession. One of the books I read, On Writing Well, captured my thoughts at the time. “Memoir writing is an important kind of writing. Memories too often die with their owner, and time too often surprises us by running out.” I committed to writing a memoir, and I submitted a book proposal to a publisher I had met at the Harvard Writers’ Course. My proposal was rejected, as was my follow-up proposal on mentors. That made me think that perhaps I shouldn’t quit my day job! However, I continued to write essays and stories for popular social media platforms, including KevinMD, where “physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.”
After my essay was published, on what would have been my mother’s 96th birthday, I was contacted by the CEO of a health care startup. A conversation ensued, and he set the hook for my involvement by saying, “I think I know how you can get your memoir published!” I was asked to advise his company on how the patient-physician relationship could be leveraged to retake control of health care. Accepting that role meant that I would need to broaden my view of our health care delivery system, and I began reading books and articles that spoke to the breakdown in that sacred relationship between patients and their doctors. Then the coronavirus attacked, and I now had to face the juxtaposition of distrust in health care with a pandemic.
Fortunately, by that time, I had developed a sense of how a prescription for rebuilding trust in health care could be formulated, and I began writing during the COVID-19 lockdown. Things happened rather quickly after that. My editor put me in touch with a publisher who was also a graphic designer. We scheduled a series of phone calls to follow the script to develop my imprint, select a book cover design, and get my book published. From there, her contacts led to the eBook version, and what followed was the audiobook around Thanksgiving. I have a lot to be thankful for, and the stories will keep on coming!
Paul Pender practiced clinical ophthalmology for 38 years, specializing in the medical and surgical treatment of eye diseases. He completed his residency at the world-renowned Wills Eye Hospital. His honors include a lecture series in his name by the New England Ophthalmological Society and the Secretariat Award from the American Academy of Ophthalmology for his work on webinars for clinicians.
Pender is passionate about patient-centered care. He believes that the patient-physician relationship should serve as the fundamental building block for health care reform. He is an advisor to Vxtra Health, a company committed to collaborating with physicians to earn trust and to reduce health care costs. By limiting the drain on health benefits budgets by intermediaries (health insurance companies, pharmacy benefits managers, and hospital systems), Vxtra Health establishes a path toward a new model of care, based on price transparency and fiduciary responsibility, starting with self-insured middle market employers.
He writes on timely medical issues on his website, his KevinMD author’s page, and other popular social media. He is the author of Rebuilding Trust in Health Care: A Doctor’s Prescription for a Post-Pandemic America (2020) and the ebook Standing Up and Speaking Out for Patients and Doctors: First Steps Toward Focused Health Care Solutions (2023).
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