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How the internet broke the doctor-parent trust

Wendy L. Hunter, MD
Conditions
September 14, 2025
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I have been a pediatrician for over two decades. I have seen trends come and go: juice boxes demonized, co-sleeping debated, and screen time limits revised. But nothing has reshaped the pediatrician-parent relationship more profoundly than one thing: the internet.

These days, I do not just answer questions; I navigate a misinformation minefield.

It is common now for parents to walk into my exam room not seeking guidance, but ready for a second opinion on something they saw online. They come armed with screenshots from influencers, Reddit threads, and viral TikToks. Sometimes they are curious. Sometimes they are defensive. Increasingly, they are skeptical.

And I get it. Parenting is hard. Information is everywhere. And when your child is sick, scared, or not hitting the milestones you expected, it makes sense to look for answers. But what we are seeing, and what I am experiencing, is more than healthy curiosity. It is a breakdown of trust.

I have watched the clinician-parent dynamic slowly morph into a debate stage. I have had to defend evidence-based treatment plans against essential oils and explain why a TikTok about Tylenol causing autism should not outweigh two decades of published data. I have been interrupted mid-sentence by a parent waving a phone and saying, “Well, that is not what I read.”

This is not just exhausting. It is demoralizing.

And it is not just social media; it is the design of the platforms themselves. Algorithms feed parents exactly what reinforces their fears. Once they have clicked on a video that questions vaccines or suggests “natural” alternatives to antibiotics, they are shown more of the same. Confirmation bias is now being automated at scale.

But here is where it gets complicated: I do not blame the parents.

They are doing what any of us would do: trying to protect their kids. Most of them are navigating an overwhelming sea of information without the training we have to assess quality and bias. They are not challenging me; they are trying to reconcile competing messages in a system that no longer rewards nuance or expertise.

So what do I do?

I get curious. When a parent brings in conflicting advice, I ask, “What stood out to you?” or “What worries you about this?” I resist the urge to push back immediately. I share what I know, not to win an argument, but to open a conversation. I do not always succeed, but I have learned that shame and sarcasm only drive parents deeper into their echo chambers.

I also try to teach digital discernment, gently. I suggest sites like HealthyChildren.org or vaccineinformation.org and explain why .org and academic sources matter. I remind them that medical advice should leave room for complexity, not rely on extremes. And I tell them, honestly, that if a site makes them feel scared or like they are failing, that is probably the content creator’s goal, not their child’s best interest.

We cannot control what patients read online, but we can control how we show up: informed, compassionate, and committed to rebuilding trust, one conversation at a time.

Because while I am tired of competing with TikTok, I am not ready to give up on the power of the doctor-patient relationship. And neither should you.

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Wendy L. Hunter is a pediatrician.

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How the internet broke the doctor-parent trust
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