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How did this health care system add a personal touch?

Chip Heath and Dan Health
Policy
November 1, 2017


An excerpt from The Power of Moments: Why Certain Experiences Have Extraordinary Impact. Reprinted by permission of Simon & Schuster, Inc.

Defining moments shape our lives, but we don’t have to wait for them to happen. We can be the authors of them. What if a teacher could design a lesson …

Read more…

How did this health care system add a personal touch?

How a smart process helped Kaiser Permanente save lives

Chip Heath and Dan Health
Policy
March 27, 2013

The following is an exclusive excerpt adapted from #1 New York Times best selling authors Chip and Dan Heath’s new book Decisive: How to Make Better Choices in Life and Work, which was …

Read more…

How a smart process helped Kaiser Permanente save lives

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  • Most Popular

  • Past Week

    • How hindsight bias distorts clinical medicine

      Olumuyiwa Bamgbade, MD | Physician

    • The synthetic opioid market: Why cartel arrests do not stop the crisis

      Carlos N. Hernandez-Torres, MD | Conditions

    • The rhythm of healthy aging: Moving beyond health care metrics

      Gerald Kuo | Conditions

    • The clash between defensive medicine and value-based health care

      Olumuyiwa Bamgbade, MD | Physician

    • Managing acute heart failure: evidence from the DOSE trial

      Benjamin P. Geisler, MD, Jeffrey L. Greenwald, MD, and Kathy May Tran, MD | Conditions

    • The danger of detachment: How medical training reveals character

      Ronald L. Lindsay, MD | Physician

  • Past 6 Months

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      Stephanie Waggel, MD | Policy

    • Why does sex work seem like a more viable path than medicine in 2026?

      Corina Fratila, MD | Physician

    • The 9 laws of health care quality: Why metrics miss the point

      Constantine Ioannou, MD | Physician

    • Politics and fear have replaced science in U.S. pain management [PODCAST]

      The Podcast by KevinMD | Podcast

    • How board certification fuels the physician shortage crisis

      Brian Hudes, MD | Physician

    • The Platinum Rule in health care: Moving beyond the Golden Rule

      Harvey Max Chochinov, MD, PhD | Conditions

  • Recent Posts

    • The synthetic opioid market: Why cartel arrests do not stop the crisis

      Carlos N. Hernandez-Torres, MD | Conditions

    • Bayesian reasoning in health care: When to refuse medical tests

      Martin Bello, PhD | Tech

    • The truth about opioid analgesics and nonsteroidal anti-inflammatory drugs

      Pat Irving, RN & Richard A. Lawhern, PhD | Conditions

    • How high taxes and the California Medical Board fuel the physician shortage

      Kayvan Haddadan, MD | Physician

    • Occupational therapy in addiction recovery: Making daily life livable

      Irving Gold | Conditions

    • Why physician burnout is actually a loss of professional identity

      Timothy Lesaca, MD | Physician

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