A young doctor’s thoughts on our disaster response system, and why we need to change it
That first day of mid-March in the call center that was later to become the headquarters of our student lead COVID-19 hotline, the disorganization and confusion were almost palpable. I remember the other fourth-year student at the time, Eda, trying to manage the newly arriving group of student volunteers while simultaneously answering a phone line that was ringing off the hook. I remember the blur of motion as three nurses …
