What a hospital CEO learned from Nordstrom

I have spent 32 years working in hospitals and the last 16 running them. Hospitals are created for the benefit of the community, a place where people go when they are acutely Ill, injured or have a complex condition that eludes quick diagnosis and treatment. Hospitals historically provided primarily inpatient care and comprehensive diagnostic and treatment facilities for patients.
It took a …
What a hospital CEO learned from Nordstrom









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