Joe Mandato is a venture capitalist investing in the life sciences and a faculty lecturer in biodesign at Stanford University. He is former CEO, and current and former board member, of a number of health care and medical device organizations. He can be reached on Twitter @josephmandato.
Ryan Van Wert is CEO, Vynca Health, and a critical care physician, clinical assistant professor in the department of medicine at Stanford University, and associate director of Stanford's Byers Center for Biodesign. He can be reached on Twitter @ryanvanwertmd.
In 2020, they teamed up to write about American health care delivery: What's wrong with the industry, why, what can be done about its problems, and which people and organizations provide excellent health care delivery. As doctors (Ryan), founders, CEOs, board directors, and patients, they are passionate about the mission of improving health care delivery.
They are the co-authors of "In our minds, we’re goin’ to Carolina—Medical schools as drivers of an improved patient experience," "Great Expectations—Devoted Health and the positive patient experience," and "The Great Shift: How One Medical is disrupting the patient experience."
It’s been shown that patients can benefit from a satisfying medical experience and the actual clinical treatment. The satisfying medical experience in and of itself leads to trust, follow-through, and health improvements.
Medical school is the optimal time to learn how to deliver a great patient experience. In med school, one develops formative views on the culture of medical practice. Knowing this, we looked at an institution that …
Read more…
Why this medical school is doing it right
First in a series.
The business of health care delivery differs markedly from other consumer and service industries in many ways. First and foremost, the economics differ. Specifically, the payers of medical care are often different from the customers, the government and third-party insurers are the primary payers, demand is inelastic, quality metrics are typically unavailable, and the industry consists largely of nonprofits that avoid taxes. And that’s just the start …
Read more…
Why health care delivery is an exceptionally different industry: board of directors and CEOs
