Patient surveys: the quest for positive reviews
An excerpt from Doc-Related: A Physician's Guide to Fixing Our Ailing Health Care System. Early in my career as a rural physician in Texas, I took care of a couple in their mid-70s named Vernon and Nellie. They drove in…
An excerpt from Doc-Related: A Physician’s Guide to Fixing Our Ailing Health Care System.
Early in my career as a rural physician in Texas, I took care of a couple in their mid-70s named Vernon and Nellie. They drove in from another small town 50 miles away. Nellie usually did all the talking, while her husband, Vernon, sat quietly next to her.
Each visit, she would tell me how …
Patient surveys: the quest for positive reviews
