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Health care has lost its heart

Susan Hecker, MD
Physician
October 8, 2016

Over the past year, I have been faced with the challenges of being a consumer of the health system that I confront daily from the physician perspective. My health needs ranged from a stubborn sinus infection to a terrifying brush with Guillain–Barré syndrome. I sampled experiences ranging from the clinic to the urgent care and then the emergency department and even dappled in the forbidden territory of self-diagnosis.

All experiences rendered …

Read more…

Health care has lost its heart

Listen to this doctor’s advice to medical students

Susan Hecker, MD
Education
February 9, 2016

It’s been six years since I graduated from internal medicine residency. Enough time to give me some perspective, but short enough to still remember the highs and lows vividly. I recently had the opportunity to talk with a bright and energetic group of medical students. (Really, though, is there any other kind?)

The conversation turned to any advice that I had or maybe I felt obligated to give some as part …

Read more…

Listen to this doctor’s advice to medical students

Dear patient: Your 5-minute appointment is awaiting you.

Susan Hecker, MD
Physician
July 25, 2014

shutterstock_119956342

Dear patient:

I am writing to inform you of some recent changes to my practice. These changes have been implemented to improve the quality of your care.

I will no longer be able to see you for a 20-minute or 40-minute appointment. These will instead be shortened to a 10-minute or 20 minute-appointment based on your stated needs. For example, if you just …

Read more…

Dear patient: Your 5-minute appointment is awaiting you.

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