Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

Physicians: Improve the experience of communication

Don S. Dizon, MD
Physician
February 25, 2013
Share
Tweet
Share

asco-logoOne of the toughest situations in oncology is the discussion about next steps, particularly when it comes to treatment of recurrent or metastatic disease. I believe very much that it is realistic to offer a patient the hope of cancer as a “chronic disease,” that treatment can result in disease stability, even though I cannot predict how chronic “chronic” is.

I was reminded of this during an exchange with Joan, one of my patients with cervical cancer. She had been living well despite metastatic disease for over 15 months, but had just relapsed after being off chemotherapy for six months. We met to review her scans, to determine how “bad” it was. Then we sat down to make a treatment plan.

“You have several options,” I said. “We could try combination chemotherapy again since you responded to it or we could use single agent chemotherapy. There are also clinical trials we could review, such as a phase I trial of drug xxx. Alternatively, since you actually feel pretty good—we could sit on things for the next few months and re-evaluate; gauge how slow or fast the cancer is growing.”

We launched into a discussion of each option—the side effects of treatment, the potential benefits of treatment, and the concessions she would need to make in her own life to accommodate a new regimen. She asked for some time to think about all of it, so we made plans to meet back in a week.

A few days later she left a message for me to call her back. There was a sense of urgency in her message, so I called her as soon as I could.

“I know you want me to decide, and thank you for all of the information,” she stated. “I need you to know I am scared, that I’ve read on the internet that this is terminal, and that I will probably be dead—sooner or later. All of my options are toxic, and I don’t know if I can decide. You need to help me here—I don’t want to make a mistake that might cost me my life. Just tell me what to do.”

There is an ideal that all of us in medicine aim to achieve—shared decision-making. It is the balance struck between physicians and patients of just enough but not too much information that will allow patients to feel they have participated in their care and had a say in what their next treatment will bring.

In a recent study published online in Cancer, Dr. Neal Meropol and colleagues share the results of the CONNECT study, which evaluated the impact of a computer decision aide on communication and decision-making among patients and their oncologists. What was unique in this study is that communication skills training (CST) was provided to patients and not to their physicians. Compared to those who did not receive CST, those who did had higher levels of satisfaction with discussions about the format of physician communication and quality-of-life issues. However, no differences in satisfaction emerged regarding discussion of diagnosis, prognosis, or treatment options. Despite this, participants who received CST felt they reached decisions easier and were more satisfied with the decisions they made.

Although this work does not represent the urgency to expand treatment options for patients with cancer, research aimed at assisting patients in decision-making is important. Physicians have come a long way in getting patients to understand that they are human; that we are not all-knowing, and sometimes we don’t have the answers.

At the end of the day, there will always be a patient looking for guidance and a doctor doing his or her best to provide it. If we can improve on the experience of communication, we should try.

Don S. Dizon is an oncologist who blogs at ASCO Connection, where this post originally appeared.

Prev

Technology is being held back from transforming healthcare

February 24, 2013 Kevin 12
…
Next

Imagine a doctor actually trying to save money for his patients

February 25, 2013 Kevin 15
…

Tagged as: Oncology/Hematology

Post navigation

< Previous Post
Technology is being held back from transforming healthcare
Next Post >
Imagine a doctor actually trying to save money for his patients

ADVERTISEMENT

More by Don S. Dizon, MD

  • As an oncologist, this is the hardest role I play

    Don S. Dizon, MD
  • Why physicians should acknowledge the validity of second opinions

    Don S. Dizon, MD
  • A patient who taught an important lesson in doctoring

    Don S. Dizon, MD

More in Physician

  • Dealing with physician negative feedback

    Jessie Mahoney, MD
  • Why CPT coding ambiguity harms doctors

    Muhamad Aly Rifai, MD
  • Moral injury, toxic shame, and the new DSM Z code

    Brian Lynch, MD
  • The problem with the 15-minute doctor appointment

    Mick Connors, MD
  • Honoring medical veterans and health care heroes

    Gene Uzawa Dorio, MD
  • Illinois’ new AI therapy ban has a loophole

    Davis Chambers, DO
  • Most Popular

  • Past Week

    • Rebuilding the backbone of health care [PODCAST]

      The Podcast by KevinMD | Podcast
    • Why you should get your Lp(a) tested

      Monzur Morshed, MD and Kaysan Morshed | Conditions
    • The psychological trauma of polarization

      Farid Sabet-Sharghi, MD | Physician
    • Why CPT coding ambiguity harms doctors

      Muhamad Aly Rifai, MD | Physician
    • Why physicians must not suffer in silence [PODCAST]

      The Podcast by KevinMD | Podcast
    • Why physicians must lead the vetting of medical AI [PODCAST]

      The Podcast by KevinMD | Podcast
  • Past 6 Months

    • Rebuilding the backbone of health care [PODCAST]

      The Podcast by KevinMD | Podcast
    • The dangerous racial bias in dermatology AI

      Alex Siauw | Tech
    • When language barriers become a medical emergency

      Monzur Morshed, MD and Kaysan Morshed | Physician
    • The dismantling of public health infrastructure

      Ronald L. Lindsay, MD | Physician
    • A doctor’s letter from a federal prison

      L. Joseph Parker, MD | Physician
    • The high cost of PCSK9 inhibitors like Repatha

      Larry Kaskel, MD | Conditions
  • Recent Posts

    • Why physicians must lead the vetting of medical AI [PODCAST]

      The Podcast by KevinMD | Podcast
    • Dealing with physician negative feedback

      Jessie Mahoney, MD | Physician
    • Deaths in custody highlight crisis in Philly prisons

      Kendall Major, MD, Tommy Gautier, MD, Alyssa Lambrecht, DO, and Elle Saine, MD | Policy
    • Why CPT coding ambiguity harms doctors

      Muhamad Aly Rifai, MD | Physician
    • Why health care needs empathy, not just algorithms

      Muhammad Abdullah Khan | Conditions
    • Moral injury, toxic shame, and the new DSM Z code

      Brian Lynch, MD | Physician

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 8 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

ADVERTISEMENT

  • Most Popular

  • Past Week

    • Rebuilding the backbone of health care [PODCAST]

      The Podcast by KevinMD | Podcast
    • Why you should get your Lp(a) tested

      Monzur Morshed, MD and Kaysan Morshed | Conditions
    • The psychological trauma of polarization

      Farid Sabet-Sharghi, MD | Physician
    • Why CPT coding ambiguity harms doctors

      Muhamad Aly Rifai, MD | Physician
    • Why physicians must not suffer in silence [PODCAST]

      The Podcast by KevinMD | Podcast
    • Why physicians must lead the vetting of medical AI [PODCAST]

      The Podcast by KevinMD | Podcast
  • Past 6 Months

    • Rebuilding the backbone of health care [PODCAST]

      The Podcast by KevinMD | Podcast
    • The dangerous racial bias in dermatology AI

      Alex Siauw | Tech
    • When language barriers become a medical emergency

      Monzur Morshed, MD and Kaysan Morshed | Physician
    • The dismantling of public health infrastructure

      Ronald L. Lindsay, MD | Physician
    • A doctor’s letter from a federal prison

      L. Joseph Parker, MD | Physician
    • The high cost of PCSK9 inhibitors like Repatha

      Larry Kaskel, MD | Conditions
  • Recent Posts

    • Why physicians must lead the vetting of medical AI [PODCAST]

      The Podcast by KevinMD | Podcast
    • Dealing with physician negative feedback

      Jessie Mahoney, MD | Physician
    • Deaths in custody highlight crisis in Philly prisons

      Kendall Major, MD, Tommy Gautier, MD, Alyssa Lambrecht, DO, and Elle Saine, MD | Policy
    • Why CPT coding ambiguity harms doctors

      Muhamad Aly Rifai, MD | Physician
    • Why health care needs empathy, not just algorithms

      Muhammad Abdullah Khan | Conditions
    • Moral injury, toxic shame, and the new DSM Z code

      Brian Lynch, MD | Physician

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Physicians: Improve the experience of communication
8 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...