Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

Physicians: Improve the experience of communication

Don S. Dizon, MD
Physician
February 25, 2013
Share
Tweet
Share

asco-logoOne of the toughest situations in oncology is the discussion about next steps, particularly when it comes to treatment of recurrent or metastatic disease. I believe very much that it is realistic to offer a patient the hope of cancer as a “chronic disease,” that treatment can result in disease stability, even though I cannot predict how chronic “chronic” is.

I was reminded of this during an exchange with Joan, one of my patients with cervical cancer. She had been living well despite metastatic disease for over 15 months, but had just relapsed after being off chemotherapy for six months. We met to review her scans, to determine how “bad” it was. Then we sat down to make a treatment plan.

“You have several options,” I said. “We could try combination chemotherapy again since you responded to it or we could use single agent chemotherapy. There are also clinical trials we could review, such as a phase I trial of drug xxx. Alternatively, since you actually feel pretty good—we could sit on things for the next few months and re-evaluate; gauge how slow or fast the cancer is growing.”

We launched into a discussion of each option—the side effects of treatment, the potential benefits of treatment, and the concessions she would need to make in her own life to accommodate a new regimen. She asked for some time to think about all of it, so we made plans to meet back in a week.

A few days later she left a message for me to call her back. There was a sense of urgency in her message, so I called her as soon as I could.

“I know you want me to decide, and thank you for all of the information,” she stated. “I need you to know I am scared, that I’ve read on the internet that this is terminal, and that I will probably be dead—sooner or later. All of my options are toxic, and I don’t know if I can decide. You need to help me here—I don’t want to make a mistake that might cost me my life. Just tell me what to do.”

There is an ideal that all of us in medicine aim to achieve—shared decision-making. It is the balance struck between physicians and patients of just enough but not too much information that will allow patients to feel they have participated in their care and had a say in what their next treatment will bring.

In a recent study published online in Cancer, Dr. Neal Meropol and colleagues share the results of the CONNECT study, which evaluated the impact of a computer decision aide on communication and decision-making among patients and their oncologists. What was unique in this study is that communication skills training (CST) was provided to patients and not to their physicians. Compared to those who did not receive CST, those who did had higher levels of satisfaction with discussions about the format of physician communication and quality-of-life issues. However, no differences in satisfaction emerged regarding discussion of diagnosis, prognosis, or treatment options. Despite this, participants who received CST felt they reached decisions easier and were more satisfied with the decisions they made.

Although this work does not represent the urgency to expand treatment options for patients with cancer, research aimed at assisting patients in decision-making is important. Physicians have come a long way in getting patients to understand that they are human; that we are not all-knowing, and sometimes we don’t have the answers.

At the end of the day, there will always be a patient looking for guidance and a doctor doing his or her best to provide it. If we can improve on the experience of communication, we should try.

Don S. Dizon is an oncologist who blogs at ASCO Connection, where this post originally appeared.

Prev

Technology is being held back from transforming healthcare

February 24, 2013 Kevin 12
…
Next

Imagine a doctor actually trying to save money for his patients

February 25, 2013 Kevin 15
…

Tagged as: Oncology/Hematology

Post navigation

< Previous Post
Technology is being held back from transforming healthcare
Next Post >
Imagine a doctor actually trying to save money for his patients

ADVERTISEMENT

More by Don S. Dizon, MD

  • As an oncologist, this is the hardest role I play

    Don S. Dizon, MD
  • Why physicians should acknowledge the validity of second opinions

    Don S. Dizon, MD
  • A patient who taught an important lesson in doctoring

    Don S. Dizon, MD

More in Physician

  • Physician grief and patient loss: Navigating the emotional toll of medicine

    Francisco M. Torres, MD
  • Is primary care becoming a triage station?

    J. Leonard Lichtenfeld, MD
  • Violence against physicians and the role of empathy

    Dr. R.N. Supreeth
  • Finding meaning in medicine through the lens of Scarlet Begonias

    Arthur Lazarus, MD, MBA
  • Profit vs. patients in the U.S. health care system

    Banu Symington, MD
  • Why medicine needs military-style leadership and reconnaissance

    Ronald L. Lindsay, MD
  • Most Popular

  • Past Week

    • Psychiatrists are physicians: a key distinction

      Farid Sabet-Sharghi, MD | Physician
    • The loss of community pharmacy expertise

      Muhammad Abdullah Khan | Conditions
    • Is primary care becoming a triage station?

      J. Leonard Lichtenfeld, MD | Physician
    • Sibling advice for surviving the medical school marathon [PODCAST]

      The Podcast by KevinMD | Podcast
    • The blind men and the elephant: a parable for modern pain management

      Richard A. Lawhern, PhD | Conditions
    • What is a loving organization?

      Apurv Gupta, MD, MPH & Kim Downey, PT & Michael Mantell, PhD | Conditions
  • Past 6 Months

    • Direct primary care in low-income markets

      Dana Y. Lujan, MBA | Policy
    • Psychiatrists are physicians: a key distinction

      Farid Sabet-Sharghi, MD | Physician
    • Patient modesty in health care matters

      Misty Roberts | Conditions
    • The U.S. gastroenterologist shortage explained

      Brian Hudes, MD | Physician
    • The Silicon Valley primary care doctor shortage

      George F. Smith, MD | Physician
    • California’s opioid policy hypocrisy

      Kayvan Haddadan, MD | Conditions
  • Recent Posts

    • The blind men and the elephant: a parable for modern pain management

      Richard A. Lawhern, PhD | Conditions
    • L-theanine for stress and cognition

      Kamren Hall | Meds
    • The political selectivity of medical freedom: a double standard

      Arthur Lazarus, MD, MBA | Policy
    • The AI innovation-access gap in medicine

      Tiffiny Black, DM, MPA, MBA | Meds
    • Leadership buy-in is the key to preventing burnout [PODCAST]

      The Podcast by KevinMD | Podcast
    • A daughter’s reflection on life, death, and pancreatic cancer

      Debbie Moore-Black, RN | Conditions

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 8 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

ADVERTISEMENT

  • Most Popular

  • Past Week

    • Psychiatrists are physicians: a key distinction

      Farid Sabet-Sharghi, MD | Physician
    • The loss of community pharmacy expertise

      Muhammad Abdullah Khan | Conditions
    • Is primary care becoming a triage station?

      J. Leonard Lichtenfeld, MD | Physician
    • Sibling advice for surviving the medical school marathon [PODCAST]

      The Podcast by KevinMD | Podcast
    • The blind men and the elephant: a parable for modern pain management

      Richard A. Lawhern, PhD | Conditions
    • What is a loving organization?

      Apurv Gupta, MD, MPH & Kim Downey, PT & Michael Mantell, PhD | Conditions
  • Past 6 Months

    • Direct primary care in low-income markets

      Dana Y. Lujan, MBA | Policy
    • Psychiatrists are physicians: a key distinction

      Farid Sabet-Sharghi, MD | Physician
    • Patient modesty in health care matters

      Misty Roberts | Conditions
    • The U.S. gastroenterologist shortage explained

      Brian Hudes, MD | Physician
    • The Silicon Valley primary care doctor shortage

      George F. Smith, MD | Physician
    • California’s opioid policy hypocrisy

      Kayvan Haddadan, MD | Conditions
  • Recent Posts

    • The blind men and the elephant: a parable for modern pain management

      Richard A. Lawhern, PhD | Conditions
    • L-theanine for stress and cognition

      Kamren Hall | Meds
    • The political selectivity of medical freedom: a double standard

      Arthur Lazarus, MD, MBA | Policy
    • The AI innovation-access gap in medicine

      Tiffiny Black, DM, MPA, MBA | Meds
    • Leadership buy-in is the key to preventing burnout [PODCAST]

      The Podcast by KevinMD | Podcast
    • A daughter’s reflection on life, death, and pancreatic cancer

      Debbie Moore-Black, RN | Conditions

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Physicians: Improve the experience of communication
8 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...