Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

What do you do when you’re criticized?

Neha Didwaniya, MD
Physician
August 29, 2018
Share
Tweet
Share

I have a fantastic leader as our chief. He develops a certain softness in his voice and demeanor when he has to sit down with me and share some concerns. It’s like he is on my side. It’s like he believes in me. He thinks this was an act, but this is not who I am. I am trying to emulate this quality in me as a person and a leader.

One day, he comes into the physician workspace, sits on the computer next to mine and says, “Hey, Neha!” in that special tone — and I knew I did something I shouldn’t have.

So, he sits and reads these two complaint letters from a patient’s “family” to me.

Letter A: “The doctor from the medicine dept called me later from the ER, and it felt like all she cared about was getting the code status. Making sure he was DNR.

Letter B: “The second doctor who called me from the ER was so rude and had no empathy. She didn’t explain the situation of the patient but just wanted to know the code status and the goals of care with him being comfort care on POLST.

My first reaction was: What? That’s not me! I have empathy, compassion and all that for my patients and their families. I, in fact, remembered Letter B’s conversation very well even though it had happened a few months ago, and I had met about 100 or more patients in the meantime (it clearly was one of its kind; but for HIPAA reasons I can’t share much). So like any other seasoned doctor, I received the letter as a complaint and justified it by saying families are less receptive and more cranky at night, there is no proof it was me for Letter A either.

But then I took a moment to quiet down, to stop judging myself and not reading the letter as a complaint but as constructive criticism. All of a sudden it dawned on me like that soothing ray of sunshine on a rainy day just before the rainbow comes out.

There were striking similarities between the two cases: both were in ER while I was working night shift (my least favorite thing about medicine), both happened after midnight, and both conversations were on the phone with a guardian. There it was. Multiple years of working in the American medical system, but I hadn’t realized that I never knew the real value of a guardian. I only saw them as a person making decisions for the patient but not someone who is invested in the patient. And I expected someone to make these tough decisions without knowing what’s going on.

Boy, there was the truth was glaring in my eyes. I had never talked to a guardian like they were family like they desired or needed to know the patient’s medical condition.

The moment I realized it, I took this complaint as a learning lesson, as that sermon in a church that makes you cry till your tears dry only to be proven as a much-needed purging. The one which takes away all the pain and leaves you inspired and motivated with a new bout of energy.

I felt that boost, I felt that enthusiasm to be better, to do better.

All it took to grow, evolve and transform was taking full responsibility for my actions. I am thankful for those letters now.

What do you do when faced with criticism? Do you take full responsibility? What would change if you took full responsibility for your actions always?

ADVERTISEMENT

Neha Didwaniya is an internal medicine physician who blogs at ThinkingOutLoud.

Image credit: Shutterstock.com

Prev

Is Watson the answer to all of our problems?

August 29, 2018 Kevin 4
…
Next

Want to change the health system? Find your why.

August 29, 2018 Kevin 2
…

Tagged as: Hospital-Based Medicine

Post navigation

< Previous Post
Is Watson the answer to all of our problems?
Next Post >
Want to change the health system? Find your why.

ADVERTISEMENT

Related Posts

  • A physician’s addiction to social media

    Amanda Xi, MD
  • Why academic medicine needs to value physician contributions to online platforms

    Ariela L. Marshall, MD
  • Medicine rewards self-sacrifice often at the cost of physician happiness

    Daniella Klebaner
  • How social media can advance humanism in medicine

    Pooja Lakshmin, MD
  • When learning medicine is not enough

    Hanna Saltzman
  • Find the mentors you want in medicine

    Jamie Katuna

More in Physician

  • The shocking risk every smart student faces when applying to medical school

    Curtis G. Graham, MD
  • The physician who turned burnout into a mission for change

    Jessie Mahoney, MD
  • Time theft: the unseen harm of abusive oversight

    Kayvan Haddadan, MD
  • Why more doctors are leaving clinical practice and how it helps health care

    Arlen Meyers, MD, MBA
  • Harassment and overreach are driving physicians to quit

    Olumuyiwa Bamgbade, MD
  • Why starting with why can transform your medical practice

    Neil Baum, MD
  • Most Popular

  • Past Week

    • Who gets to be well in America: Immigrant health is on the line

      Joshua Vasquez, MD | Policy
    • Why specialist pain clinics and addiction treatment services require strong primary care

      Olumuyiwa Bamgbade, MD | Conditions
    • Harassment and overreach are driving physicians to quit

      Olumuyiwa Bamgbade, MD | Physician
    • Why peer support can save lives in high-pressure medical careers

      Maire Daugharty, MD | Conditions
    • When a medical office sublease turns into a legal nightmare

      Ralph Messo, DO | Physician
    • Addressing menstrual health inequities in adolescents

      Callia Georgoulis | Conditions
  • Past 6 Months

    • Forced voicemail and diagnosis codes are endangering patient access to medications

      Arthur Lazarus, MD, MBA | Meds
    • How President Biden’s cognitive health shapes political and legal trust

      Muhamad Aly Rifai, MD | Conditions
    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • The One Big Beautiful Bill and the fragile heart of rural health care

      Holland Haynie, MD | Policy
    • Who gets to be well in America: Immigrant health is on the line

      Joshua Vasquez, MD | Policy
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
  • Recent Posts

    • The shocking risk every smart student faces when applying to medical school

      Curtis G. Graham, MD | Physician
    • Clinical ghosts and why they haunt our exam rooms

      Kara Wada, MD | Conditions
    • High blood pressure’s hidden impact on kidney health in older adults

      Edmond Kubi Appiah, MPH | Conditions
    • Deep transcranial magnetic stimulation for depression [PODCAST]

      The Podcast by KevinMD | Podcast
    • How declining MMR vaccination rates put future generations at risk

      Ambika Sharma, Onyi Oligbo, and Katrina Green, MD | Conditions
    • The physician who turned burnout into a mission for change

      Jessie Mahoney, MD | Physician

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

Leave a Comment

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

  • Most Popular

  • Past Week

    • Who gets to be well in America: Immigrant health is on the line

      Joshua Vasquez, MD | Policy
    • Why specialist pain clinics and addiction treatment services require strong primary care

      Olumuyiwa Bamgbade, MD | Conditions
    • Harassment and overreach are driving physicians to quit

      Olumuyiwa Bamgbade, MD | Physician
    • Why peer support can save lives in high-pressure medical careers

      Maire Daugharty, MD | Conditions
    • When a medical office sublease turns into a legal nightmare

      Ralph Messo, DO | Physician
    • Addressing menstrual health inequities in adolescents

      Callia Georgoulis | Conditions
  • Past 6 Months

    • Forced voicemail and diagnosis codes are endangering patient access to medications

      Arthur Lazarus, MD, MBA | Meds
    • How President Biden’s cognitive health shapes political and legal trust

      Muhamad Aly Rifai, MD | Conditions
    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • The One Big Beautiful Bill and the fragile heart of rural health care

      Holland Haynie, MD | Policy
    • Who gets to be well in America: Immigrant health is on the line

      Joshua Vasquez, MD | Policy
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
  • Recent Posts

    • The shocking risk every smart student faces when applying to medical school

      Curtis G. Graham, MD | Physician
    • Clinical ghosts and why they haunt our exam rooms

      Kara Wada, MD | Conditions
    • High blood pressure’s hidden impact on kidney health in older adults

      Edmond Kubi Appiah, MPH | Conditions
    • Deep transcranial magnetic stimulation for depression [PODCAST]

      The Podcast by KevinMD | Podcast
    • How declining MMR vaccination rates put future generations at risk

      Ambika Sharma, Onyi Oligbo, and Katrina Green, MD | Conditions
    • The physician who turned burnout into a mission for change

      Jessie Mahoney, MD | Physician

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Leave a Comment

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...