Skip to content
  • About
  • Contact
  • Contribute
  • What Physicians Say
  • My Book
  • Careers
  • Podcast
  • Speaking
KevinMD.com — Social media's leading physician voice
  • All
  • Physician
  • Burnout
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • All
  • Physician
  • Burnout
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
    • All
    • Physician
    • Burnout
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • About
    • Contact
    • Contribute
    • What Physicians Say
    • My Book
    • Careers
    • Podcast
    • Speaking
KevinMD.com — Social media's leading physician voice
  • All
  • Physician
  • Burnout
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
    • All
    • Physician
    • Burnout
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • About
    • Contact
    • Contribute
    • What Physicians Say
    • My Book
    • Careers
    • Podcast
    • Speaking
  • About Kevin Pho, MD, Founder of KevinMD
  • Aging and dementia: what physicians say, in their own words
  • Artificial intelligence: what physicians say, in their own words
  • Be heard on social media’s leading physician voice
  • Cancer: what physicians say, in their own words
  • Children’s health: what pediatricians say, in their own words
  • Contact Kevin
  • COVID-19: what physicians wrote as it happened
  • Custom enhanced author page pricing
  • Diabetes and obesity: what physicians say, in their own words
  • Direct primary care: what physicians say, in their own words
  • DMCA Policy
  • End of life: what physicians say, in their own words
  • Establishing, Managing, and Protecting Your Online Reputation: A Social Media Guide for Physicians and Medical Practices
  • GLP-1 drugs: what physicians say about Ozempic and its successors, in their own words
  • Heart disease: what physicians say, in their own words
  • Immigration and medicine: what physicians say about immigrant doctors and immigrant patients, in their own words
  • KevinMD influencer opportunities
  • Medical errors: what physicians say, in their own words
  • Medical ethics: what physicians say, in their own words
  • Medical malpractice: what physicians say, in their own words
  • Medical school: what students and physicians say, in their own words
  • Mental health: what psychiatrists and physicians say, in their own words
  • Nursing: what nurses and physicians say, in their own words
  • Opinion and commentary by KevinMD
  • Opioids: what physicians and pain patients say, in their own words
  • Physician burnout speakers to keynote your conference
  • Physician burnout: what physicians say, in their own words
  • Physician Coaching by KevinMD
  • Physician keynote speaker: Kevin Pho, MD
  • Physician personal finance: what physicians say about their own money, in their own words
  • Physician Speaking by KevinMD: a boutique speakers bureau
  • Physician suicide: what physicians say, in their own words
  • Physicians and administrators: what physicians say about who runs medicine, in their own words
  • Primary care physician in Nashua, NH | Kevin Pho, MD
  • Primary care: what physicians say, in their own words
  • Prior authorization: what physicians say, in their own words
  • Privacy Policy
  • Private equity and corporate medicine: what physicians say, in their own words
  • Race and medicine: what physicians say, in their own words
  • Recommended services by KevinMD
  • Residency: what residents and attendings say, in their own words
  • Scope of practice: what physicians, nurse practitioners, and PAs say, in their own words
  • Subscribe to the KevinMD enhanced author page
  • Subscribe to the newsletter
  • Surgeons and surgery: what surgeons say, in their own words
  • Take-home messages: what physicians say when asked to leave one
  • Terms of Use Agreement
  • Thank you for subscribing to KevinMD
  • Thank you for upgrading to the KevinMD enhanced author page
  • The electronic health record: what physicians say, in their own words
  • Vaccines: what physicians say, in their own words
  • Violence against health care workers: what physicians and nurses say, in their own words
  • What physicians say: the KevinMD records
  • Women in medicine: what women physicians say, in their own words
  • Women’s health: what physicians say, in their own words

Care but don’t touch: Being wise in the modern era

Elliott Oppenheim, MD, JD
Physician
October 17, 2018
Share
Tweet
Share

The medicine I practiced between 1974 to 1992 is gone. Evidence is the coin of the realm in the courts of modern medicine. The rule “first, do no harm” demands a corollary — be paranoid.

We receive extensive training and licensure to “touch” patients. Any person who is not a physician who cuts into another person commits a very serious crime. The same is true for merely talking with a person, whether or not a patient, as a physician. Physicians, with words, go where no others are permitted to go.

Here is the legal yardstick: Conduct that benefits the patient and is necessary is “within” bounds. Conduct that benefits the physician and does not advance patient care is “out of bounds.” The fact that there were no money charges is immaterial. The physician-patient relationship is sacrosanct, boxed by this rule: patient benefit.

In contrast to non-medical relationships, physicians owe a legally cognizable fiduciary duty towards patients: trust. And physicians exert power and control with patients. Patients are vulnerable. To show affection that does not advance patient care may create a serious problem.

Idle, “smart-aleck,” facetious, poor taste puns and jokes, innocent as uttered — look out. Do not tell patients off-color stories or jokes or personal intimate stories.

Edward Berk, MD, at the University of California, Irvine, was a great physical diagnosis and medical arts teacher. “Wash your hands with soap in front of your patient in warm water. Touch every patient. Shake a hand, pat a palm, examine gently and make sure the patient knows that you care. Hug patients as necessary.”

In 1969, Dr. Berk’s advice was sagacious … but not now. The handwashing is great. Do that, but the touching is a bit more delicate these days. In general, no hugging. Emotional reassurance can be done with words.

Does affection confuse the relationship? Ultimately, one never knows how a patient will “take” affection. How do we “care” for patients in this modern, highly regulated, and, frankly, contentious and litigious era? Is this the era of “do not touch?” Are patients like museum pieces — for display and analysis only? Seems cold, but consider the risks to you, the physician.

I have defended and prosecuted health care professionals. What are the bright lines not to cross? The heart of the physician-patient relationship remains “primum non nocere.” The patient comes first, and anything a physician does must move in that direction. Clearly, Larry Nassar, convicted of sexual abuse of Olympic athletes, went too far. From media reports, he exceeded accepted boundaries. But “is it wrong to hug a patient?” doctors ask me. “They like it when I hug them.”

If there is a bright line, this may be it. Is hugging related to care? Does the touching relate in some rational way to care? Full-on mouth kisses: no. Cheek peck? French style polite? I’d avoid it. Unnecessary digital penetrations, no. Any touching which exceeds that which is necessary for medical care is wrong. Chaperones or nurse assistants are highly recommended. Chaperones with children? 100 percent — yes. In your chart, note who attends examinations: nurse, ancillary medical personnel, parent, friend, spouse or partner.

Dating a patient? Really? And what about “talking” with patients? I have seen doctors get into trouble when they went “off script” and “off topic.” You know, getting personal, illustrations using personal intimate vignettes, in a conversation that was not related to the clinical issues. Kids and family topics are OK — but not intimate personal and spouse matters or money. These are the “third rail,” electrically high voltage topics. Juries wince when they hear about this. It looks terrible in a deposition and in court!

Can you invite patients to social events? Can you attend patient social events by invitation? Weddings, funerals, important religious celebrations, 100th birthdays are probably OK. Oh, and bring your spouse or someone else … but nothing in a dimly lighted hotel room after too many martinis.

Also, consider that in small towns, like where I live, population 1,500, the behavior but not the rules may differ from Chicago. In a small town, the doctor is a “really big deal” and non-attendance may set off gossip. In general: arrive punctually, conspicuously, and leave early. Do not dance the last dance, and avoid alcohol. No flirting.

ADVERTISEMENT

Electronic media is very dangerous. Cell phone footage is problematic. If your institution has an internal secure pathway, use only that. Do not communicate patient data on personal platforms or applications. Do not text other than as necessary: time, place, phone number. No extended texts… clinical photos? Be careful. Sexting? Really? If your patient is your bicycle mechanic, patient information should be on the formal platform; bicycle communications on personal platforms.

From my consultations in many boundary cases, a truth emerges. Any legal analysis — hospital, licensure, civil, criminal — will be linked to the “best interests of the patient.” Maintain a rigid separation between medical and social.

Finally, keep this in mind. You never know how a patient will interpret what you say. Careful about recommending books and movies: even vacation venues. A seemingly innocent comment, to the speaker, may have unintended consequences. Circumspection and caution are important. Vacation pictures with a depiction of social conduct: avoid.

If you would be hesitant to explain the episode to colleagues or to lawyers, or you are hesitant to write the exact details in your chart, don’t do it. Always consider how conduct will spin on the front page of the New York Times or on CNN or Fox, and hope that you never land there.

Elliott Oppenheim is a heath care attorney and author of The Medical Record as Evidence.

Image credit: Shutterstock.com

Prev

Reflections after finishing the first year of medical school

October 17, 2018 Kevin 4
…
Next

Explaining what osteopathic medicine is

October 17, 2018 Kevin 4
…

Tagged as: Malpractice and Medical Liability, Primary Care

< Previous Post
Reflections after finishing the first year of medical school
Next Post >
Explaining what osteopathic medicine is

 

ADVERTISEMENT

Related Posts

  • Who says doctors don’t care?

    Cindy Thompson
  • How social media can help or hurt your health care career

    Health eCareers
  • Physicians have become devalued in modern health care

    Anonymous
  • Don’t judge when trainees use dating apps in the hospital

    Austin Perlmutter, MD
  • The primary care solution is obvious, but don’t expect policymakers to jump on board

    Robert Pearl, MD
  • Why health care replaced physician care

    Michael Weiss, MD

More in Physician

  • Choosing a limb lengthening surgeon requires accountability

    Hrayr Basmajian, MD
  • How to reassure patients: 5 steps beyond normal tests

    Devina Maya Wadhwa, MD
  • Setting boundaries as a physician doesn’t mean caring less

    Jerina Gani, MD, MPH
  • How emergency medicine decision making works under pressure

    Geoffrey Mount Varner, MD, MPH
  • Why I stay in emergency medicine: a dancer at nearly 100

    Howie Mell, MD, MPH
  • Distrust of science is inviting the Middle Ages back

    Tomi Mitchell, MD
  • Most Popular

  • Past Week

    • Retirement isn’t the end of medicine, it’s a second act [PODCAST]

      The Podcast by KevinMD | Podcast
    • Surgical judgment: the skill no one sees from the gallery

      Mustafa Kemal Çalık, MD | Physician
    • Why haven’t ambient AI scribes boosted productivity?

      Karan Kanwar | Health Technology
    • The next child

      Medicaid managed care and the case for mutual stewardship

      Steven Merahn, MD | Health Policy
    • Hospital IT approval has no path for clinician-built tools

      Sanjay Khicha, MD and Gautam Nayak, MD | Health Technology
    • Physician well-being is not an individual problem

      Heather Buckley | Conditions and Diseases
  • Past 6 Months

    • Why CDC opioid guidelines get the overdose data wrong

      Richard A. Lawhern, PhD | Conditions and Diseases
    • Retirement isn’t the end of medicine, it’s a second act [PODCAST]

      The Podcast by KevinMD | Podcast
    • Sensory processing in autism and the brain’s volume control

      Josette Pelatan, PhD | Conditions and Diseases
    • What maternity care deserts cost a town

      Manisha Kaliaperumal | Health Policy
    • Why medicine needs a national physician license now

      Vaishali Popat, MD, MPH | Physician
    • A cold cost $945. The cost of primary care is broken.

      Susan Newman, MD | Physician
  • Recent Posts

    • The next child

      Medicaid managed care and the case for mutual stewardship

      Steven Merahn, MD | Health Policy
    • Choosing a limb lengthening surgeon requires accountability

      Hrayr Basmajian, MD | Physician
    • Cited but never checked

      Why AI crisis advice may fail families facing psychosis

      Nicole Drapeau Gillen | Health Technology
    • How AI phone systems in health care create barriers

      Thuy D. Bui, MD | Health Technology
    • The conflict of interest that discloses as nothing

      Martha Rosenberg | Medications
    • AI data centers and public health demand regulation

      Jacob Player, MD, MPH | Health Technology

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 2 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

  • Most Popular

  • Past Week

    • Retirement isn’t the end of medicine, it’s a second act [PODCAST]

      The Podcast by KevinMD | Podcast
    • Surgical judgment: the skill no one sees from the gallery

      Mustafa Kemal Çalık, MD | Physician
    • Why haven’t ambient AI scribes boosted productivity?

      Karan Kanwar | Health Technology
    • The next child

      Medicaid managed care and the case for mutual stewardship

      Steven Merahn, MD | Health Policy
    • Hospital IT approval has no path for clinician-built tools

      Sanjay Khicha, MD and Gautam Nayak, MD | Health Technology
    • Physician well-being is not an individual problem

      Heather Buckley | Conditions and Diseases
  • Past 6 Months

    • Why CDC opioid guidelines get the overdose data wrong

      Richard A. Lawhern, PhD | Conditions and Diseases
    • Retirement isn’t the end of medicine, it’s a second act [PODCAST]

      The Podcast by KevinMD | Podcast
    • Sensory processing in autism and the brain’s volume control

      Josette Pelatan, PhD | Conditions and Diseases
    • What maternity care deserts cost a town

      Manisha Kaliaperumal | Health Policy
    • Why medicine needs a national physician license now

      Vaishali Popat, MD, MPH | Physician
    • A cold cost $945. The cost of primary care is broken.

      Susan Newman, MD | Physician
  • Recent Posts

    • The next child

      Medicaid managed care and the case for mutual stewardship

      Steven Merahn, MD | Health Policy
    • Choosing a limb lengthening surgeon requires accountability

      Hrayr Basmajian, MD | Physician
    • Cited but never checked

      Why AI crisis advice may fail families facing psychosis

      Nicole Drapeau Gillen | Health Technology
    • How AI phone systems in health care create barriers

      Thuy D. Bui, MD | Health Technology
    • The conflict of interest that discloses as nothing

      Martha Rosenberg | Medications
    • AI data centers and public health demand regulation

      Jacob Player, MD, MPH | Health Technology

Copyright © 2026 KevinMD.com | Powered by Astra WordPress Theme

  • Terms of Use Agreement
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Care but don’t touch: Being wise in the modern era
2 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...