Skip to content
  • About
  • Contact
  • Contribute
  • What Physicians Say
  • My Book
  • Careers
  • Podcast
  • Speaking
KevinMD.com — Social media's leading physician voice
  • All
  • Physician
  • Burnout
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • All
  • Physician
  • Burnout
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
    • All
    • Physician
    • Burnout
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • About
    • Contact
    • Contribute
    • What Physicians Say
    • My Book
    • Careers
    • Podcast
    • Speaking
KevinMD.com — Social media's leading physician voice
  • All
  • Physician
  • Burnout
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
    • All
    • Physician
    • Burnout
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • About
    • Contact
    • Contribute
    • What Physicians Say
    • My Book
    • Careers
    • Podcast
    • Speaking
  • About Kevin Pho, MD, Founder of KevinMD
  • Aging and dementia: what physicians say, in their own words
  • Artificial intelligence: what physicians say, in their own words
  • Be heard on social media’s leading physician voice
  • Cancer: what physicians say, in their own words
  • Children’s health: what pediatricians say, in their own words
  • Contact Kevin
  • COVID-19: what physicians wrote as it happened
  • Custom enhanced author page pricing
  • Diabetes and obesity: what physicians say, in their own words
  • Direct primary care: what physicians say, in their own words
  • DMCA Policy
  • End of life: what physicians say, in their own words
  • Establishing, Managing, and Protecting Your Online Reputation: A Social Media Guide for Physicians and Medical Practices
  • GLP-1 drugs: what physicians say about Ozempic and its successors, in their own words
  • Heart disease: what physicians say, in their own words
  • Immigration and medicine: what physicians say about immigrant doctors and immigrant patients, in their own words
  • KevinMD influencer opportunities
  • Medical errors: what physicians say, in their own words
  • Medical ethics: what physicians say, in their own words
  • Medical malpractice: what physicians say, in their own words
  • Medical school: what students and physicians say, in their own words
  • Mental health: what psychiatrists and physicians say, in their own words
  • Nursing: what nurses and physicians say, in their own words
  • Opinion and commentary by KevinMD
  • Opioids: what physicians and pain patients say, in their own words
  • Physician burnout speakers to keynote your conference
  • Physician burnout: what physicians say, in their own words
  • Physician Coaching by KevinMD
  • Physician keynote speaker: Kevin Pho, MD
  • Physician personal finance: what physicians say about their own money, in their own words
  • Physician Speaking by KevinMD: a boutique speakers bureau
  • Physician suicide: what physicians say, in their own words
  • Physicians and administrators: what physicians say about who runs medicine, in their own words
  • Primary care physician in Nashua, NH | Kevin Pho, MD
  • Primary care: what physicians say, in their own words
  • Prior authorization: what physicians say, in their own words
  • Privacy Policy
  • Private equity and corporate medicine: what physicians say, in their own words
  • Race and medicine: what physicians say, in their own words
  • Recommended services by KevinMD
  • Residency: what residents and attendings say, in their own words
  • Scope of practice: what physicians, nurse practitioners, and PAs say, in their own words
  • Subscribe to the KevinMD enhanced author page
  • Subscribe to the newsletter
  • Surgeons and surgery: what surgeons say, in their own words
  • Take-home messages: what physicians say when asked to leave one
  • Terms of Use Agreement
  • Thank you for subscribing to KevinMD
  • Thank you for upgrading to the KevinMD enhanced author page
  • The electronic health record: what physicians say, in their own words
  • Vaccines: what physicians say, in their own words
  • Violence against health care workers: what physicians and nurses say, in their own words
  • What physicians say: the KevinMD records
  • Women in medicine: what women physicians say, in their own words
  • Women’s health: what physicians say, in their own words

The magic of human connections

Susan J. Baumgaertel, MD
Physician
June 20, 2023
Share
Tweet
Share

I was doing laundry last week when my engagement ring snagged on a shirt. Upon closer inspection, I noticed that one of the four prongs holding the diamond in place was sticking up and on the verge of breaking.

Quickly, I took off the ring and placed it in a safe spot, relieved that it hadn’t accidentally gone down the drain.

Shortly after, a sense of overwhelm washed over me as I realized I had to figure out where to get it fixed—a task to add to my already busy life. I knew I didn’t want to go to a big chain jewelry store, so I was thrilled when my internet search led me to a nearby small shop.

I called the shop, and a man with a Polish accent answered. He explained that his workshop was on the third floor of a large, multi-use building, and the main door was locked, so I had to call him for entry.

Upon arrival, I noticed he was wearing a face mask, so I promptly put on mine. As I ascended the staircase, it was evident that he was eager to engage in conversation. He ushered me into his workshop, and I was surrounded by layers of history.

At the last moment, I had placed my ring in a box alongside my late mother’s diamond ring. They looked harmonious together. I showed him my mother’s ring, and he enthusiastically rose to carefully clean it.

And then the stories began to flow.

My mother had been an artist and had started making jewelry later in life. He, at 72 years old, had emigrated from Poland, initially working as a landscaper and briefly serving as a nurse aide. My daughter had seen my late mother’s ring and hoped to inherit it someday. He had been beckoned back to Europe by friends and honed his jewelry skills under the tutelage of master artisans. Meanwhile, my daughter was serving as an officer in the U.S. Navy, far from home. He even shared a friendship with Dale Chihuly, the world-famous local glass artist. In celebration of my departure from a 25-year clinical practice to start my own business, myMDadvocate, he enjoyed sipping fine cognac from a Swarovski crystal glass.

And so the conversation continued, as if we were long-lost friends catching up after years of separation. Yet, in reality, we had only just met.

He promised to have my ring ready in three days, so I returned to pick it up. Still touched by our warm conversation, I brought a gift—a hand-made card and a small token charm in a tiny box, aptly named “Lucky Little Llama.” Inside the box, a message read:

“A Lucky Little Llama to watch over you, bringing good luck and protection throughout your day. Keep it in your pocket or place it in your room. You’ll feel its love, happiness, and good luck following you.”

As I waited outside the locked door, another person exited the building and kindly held it open for me. I lingered in the lobby, waiting for the jeweler. When he saw me inside, he was surprised and remarked that I had good luck. Curiously, he asked, “What will you do with your good luck today?”

I paused for a moment on the stairs, considering the gift I had brought for him. I handed it to him and replied, “I am giving luck to you.”

ADVERTISEMENT

His reaction showed disbelief, and tears welled up in his eyes. With overwhelming emotion, he ushered me ahead into his workshop, demonstrating that chivalry was not dead. We sat down together as he read the message inside the box. I showed him how to carefully remove the tiny llama figurine and hold it in his hands.

More stories ensued.

I tried to argue when he charged me a minimal fee, but he triumphed in the dispute.

My ring was once again stunningly beautiful. I slipped it back onto my finger, reuniting it with my wedding band. For nearly 32 years, they had never been apart.

After a warm embrace, we parted ways as newfound friends. I now had a personal jeweler.

I later sent him an email containing a video about my journey into medicine—a fusion of art and science. He responded, sharing that he had placed the Lucky Little Llama “in great company” with his Chihuly glass collection.

The magic of human connections.

Susan J. Baumgaertel is an internal medicine physician.

Prev

Unveiling the mental health crisis in health care [PODCAST]

June 19, 2023 Kevin 0
…
Next

Unlocking the power of value-based care: How collaborative partnerships drive health care success

June 20, 2023 Kevin 2
…

Tagged as: Primary Care

< Previous Post
Unveiling the mental health crisis in health care [PODCAST]
Next Post >
Unlocking the power of value-based care: How collaborative partnerships drive health care success

 

ADVERTISEMENT

More by Susan J. Baumgaertel, MD

  • Navigating chronic diseases and menopause: healthier habits for aging

    Susan J. Baumgaertel, MD
  • Breaking the silence on the harmful effects of the EMR

    Susan J. Baumgaertel, MD
  • Emotional seasons: 3 vignettes of love, loss, and connection

    Susan J. Baumgaertel, MD

Related Posts

  • A physician’s addiction to social media

    Amanda Xi, MD
  • What’s the future of the physician assistant?

    Dale J. Bingham, PA-C, MPH
  • The solution to a crumbling primary care foundation is direct primary care

    Sara Pastoor, MD
  • Be a human first and a doctor second

    Sarah Murad
  • Primary Care First: CMS develops a value-based primary care program for independent practices

    Robert Colton, MD
  • We are human and all in this together

    Hannah Todd, MPH

More in Physician

  • Choosing a limb lengthening surgeon requires accountability

    Hrayr Basmajian, MD
  • How to reassure patients: 5 steps beyond normal tests

    Devina Maya Wadhwa, MD
  • Setting boundaries as a physician doesn’t mean caring less

    Jerina Gani, MD, MPH
  • How emergency medicine decision making works under pressure

    Geoffrey Mount Varner, MD, MPH
  • Why I stay in emergency medicine: a dancer at nearly 100

    Howie Mell, MD, MPH
  • Distrust of science is inviting the Middle Ages back

    Tomi Mitchell, MD
  • Most Popular

  • Past Week

    • Retirement isn’t the end of medicine, it’s a second act [PODCAST]

      The Podcast by KevinMD | Podcast
    • The conflict of interest that discloses as nothing

      Martha Rosenberg | Medications
    • Surgical judgment: the skill no one sees from the gallery

      Mustafa Kemal Çalık, MD | Physician
    • Why haven’t ambient AI scribes boosted productivity?

      Karan Kanwar | Health Technology
    • Physician well-being is not an individual problem

      Heather Buckley | Conditions and Diseases
    • Burnout isn’t only about autonomy, it’s about your bank account [PODCAST]

      The Podcast by KevinMD | Podcast
  • Past 6 Months

    • Why CDC opioid guidelines get the overdose data wrong

      Richard A. Lawhern, PhD | Conditions and Diseases
    • Retirement isn’t the end of medicine, it’s a second act [PODCAST]

      The Podcast by KevinMD | Podcast
    • Sensory processing in autism and the brain’s volume control

      Josette Pelatan, PhD | Conditions and Diseases
    • What maternity care deserts cost a town

      Manisha Kaliaperumal | Health Policy
    • Why medicine needs a national physician license now

      Vaishali Popat, MD, MPH | Physician
    • A cold cost $945. The cost of primary care is broken.

      Susan Newman, MD | Physician
  • Recent Posts

    • Shift work and circadian rhythms shape the 24/7 workplace

      Deepak Gupta, MD | Conditions and Diseases
    • Paid for twice

      Physicians paid for G2211 twice. Most never bill it.

      Michael Duben, MD | Physician Finance
    • The next child

      Medicaid managed care and the case for mutual stewardship

      Steven Merahn, MD | Health Policy
    • Choosing a limb lengthening surgeon requires accountability

      Hrayr Basmajian, MD | Physician
    • Cited but never checked

      Why AI crisis advice may fail families facing psychosis

      Nicole Drapeau Gillen | Health Technology
    • How AI phone systems in health care create barriers

      Thuy D. Bui, MD | Health Technology

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 2 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

  • Most Popular

  • Past Week

    • Retirement isn’t the end of medicine, it’s a second act [PODCAST]

      The Podcast by KevinMD | Podcast
    • The conflict of interest that discloses as nothing

      Martha Rosenberg | Medications
    • Surgical judgment: the skill no one sees from the gallery

      Mustafa Kemal Çalık, MD | Physician
    • Why haven’t ambient AI scribes boosted productivity?

      Karan Kanwar | Health Technology
    • Physician well-being is not an individual problem

      Heather Buckley | Conditions and Diseases
    • Burnout isn’t only about autonomy, it’s about your bank account [PODCAST]

      The Podcast by KevinMD | Podcast
  • Past 6 Months

    • Why CDC opioid guidelines get the overdose data wrong

      Richard A. Lawhern, PhD | Conditions and Diseases
    • Retirement isn’t the end of medicine, it’s a second act [PODCAST]

      The Podcast by KevinMD | Podcast
    • Sensory processing in autism and the brain’s volume control

      Josette Pelatan, PhD | Conditions and Diseases
    • What maternity care deserts cost a town

      Manisha Kaliaperumal | Health Policy
    • Why medicine needs a national physician license now

      Vaishali Popat, MD, MPH | Physician
    • A cold cost $945. The cost of primary care is broken.

      Susan Newman, MD | Physician
  • Recent Posts

    • Shift work and circadian rhythms shape the 24/7 workplace

      Deepak Gupta, MD | Conditions and Diseases
    • Paid for twice

      Physicians paid for G2211 twice. Most never bill it.

      Michael Duben, MD | Physician Finance
    • The next child

      Medicaid managed care and the case for mutual stewardship

      Steven Merahn, MD | Health Policy
    • Choosing a limb lengthening surgeon requires accountability

      Hrayr Basmajian, MD | Physician
    • Cited but never checked

      Why AI crisis advice may fail families facing psychosis

      Nicole Drapeau Gillen | Health Technology
    • How AI phone systems in health care create barriers

      Thuy D. Bui, MD | Health Technology

Copyright © 2026 KevinMD.com | Powered by Astra WordPress Theme

  • Terms of Use Agreement
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

The magic of human connections
2 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...