When protocol kills: a tragic lesson from the ER
My wife once told me, “It was like everyone was your friend.” And she may be right. I connect well with others and take an honest interest in them. In practice, I always ask where they are from. I find that a great opener, and even Alzheimer’s patients and the elderly can often answer that one. I have done that since my paramedic days.
Don’t get me wrong, though, as I …