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The hidden cost of health care: burnout, disillusionment, and systemic betrayal

Nivedita U. Jerath, MD
Physician
June 2, 2025
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An excerpt from Doctor Slave: Reflections on the Future of Medicine.

The distance from clinical practice provided a clarity that was impossible to achieve while embedded within the system. From outside, I could see patterns, pressures, and paradoxes that had been invisible when I was caught in the daily grind.

I recognized that many aspects of modern health care that are presented as inevitable or necessary are actually artificial constructs designed to maximize efficiency and profit:

  • The 15-minute appointment isn’t based on optimal care but on revenue maximization
  • The RVU system doesn’t reflect clinical value but billing convenience
  • Documentation requirements primarily serve legal protection and reimbursement, not patient care
  • Administrative hierarchies exist to control physician behavior, not support clinical excellence

This recognition was both disillusioning and freeing. Disillusioning because it revealed how thoroughly health care had been captured by business priorities at the expense of medical ones. Freeing because it helped me understand that my struggles weren’t personal failures but predictable responses to a fundamentally misaligned system.

I also gained perspective on my former colleagues who remained in traditional practice. I could see more clearly the coping mechanisms they employed—the emotional numbing, the gallows humor, the narrowed focus on just getting through each day. I understood better why some became cynical, others hyper-specialized in procedural niches, and still others retreated into administrative roles.

These were not character flaws or individual failings. They were adaptive responses to a system that demanded impossible things—constant availability, emotional presence with minimal recovery time, encyclopedic knowledge alongside assembly-line productivity, ethical practice within unethical constraints.

From this perspective, my departure no longer felt like abandonment. It felt like a necessary stand against a system that consumed its most dedicated practitioners while treating them as interchangeable parts rather than irreplaceable healers.

The reflective turn

I didn’t leave medicine because I was weak.
I left because I was strong enough to say: This is not OK.

I still believe in healing.
I still believe in listening.
I still believe in deep knowledge and compassionate care.

But I also believe that doctors are humans—not robots.
And that brilliance should not come at the cost of burnout.

We must stop telling physicians that their exhaustion is noble.
It’s not.
It’s a red flag.
It’s a warning sign that a system built on altruism is being cannibalized by cost-cutting.

This reframing of physician distress from personal weakness to systemic warning is essential for both individual healing and professional reform. The narrative that burnout represents a failure of resilience or work-life balance places the burden on physicians to adapt to broken systems rather than on those systems to become more humane and sustainable.

The reality is that physician burnout, moral injury, and exodus from clinical practice are rational responses to unsustainable conditions. They represent a collective cry for systemic change, not personal failing. When the most dedicated, brilliant, and compassionate members of a profession find it unbearable, the problem lies with the profession, not the professionals.

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This understanding doesn’t diminish the importance of individual coping strategies, boundaries, and self-care. But it places them in proper context—as necessary survival tactics within a dysfunctional environment rather than solutions to systemic problems.

Lessons for those still inside

I think often about the residents I used to teach.
Bright, hopeful, overworked.

They texted me when I left:

“You’re brave.”
“You did what we all dream of.”
“I wish I could too.”

They’re still counting their days.

For those still within the system—whether by choice, necessity, or inertia—I offer these reflections from the other side:

Your suffering is not a necessary part of medicine. The exploitation, administrative burden, and devaluation of physician expertise are not inherent to healing. They are artificial constructs imposed by a system that prioritizes efficiency and profit over physician and patient wellbeing.

Setting boundaries is not selfish; it’s necessary for sustainable practice. The expectation of unlimited availability, unpaid labor, and emotional resilience without recovery time isn’t just unreasonable—it’s destructive to both physicians and patients over time.

Your worth is not measured by productivity metrics. RVUs, patient satisfaction scores, and administrative compliance measures are tools for system control, not valid assessments of your skill, dedication, or impact as a physician.

The cognitive dissonance you feel is a healthy response to a dysfunctional system. When your training emphasizes thorough care but your employment demands volume, when you’re told patient outcomes matter but are measured on billing codes, the resulting internal conflict isn’t neurosis—it’s appropriate recognition of contradiction.

Leaving is not the only form of resistance. While my path led out of traditional practice, others find ways to create sustainable spaces within the system—through practice model innovation, collective advocacy, strategic specialization, or hybrid careers that combine clinical work with other professional activities.

You are not alone in your exhaustion or your dreams of something better. The private conversations among physicians reveal widespread disillusionment and desire for alternative approaches to practice. The isolation many feel comes not from uniqueness of experience but from the silence that surrounds these shared struggles.

Nivedita U. Jerath is a neurologist and author of Doctor Slave: Reflections on the Future of Medicine.

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