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Leadership levers to reduce burnout

Brian Sutter
Conditions
October 4, 2025
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Burnout isn’t a personal shortcoming; it’s a system warning. A peer-reviewed Annals of Internal Medicine cost estimate pegs the annual bill for physician burnout near $4.6 billion in turnover and reduced clinical time, an operational risk with human consequences. As an executive who works across clinical and administrative teams, I see this as both a human tragedy and an operational failure that demands leadership attention. The good news: There are fixes leaders control, and protective tactics physicians and advanced practice providers (APPs) can use today.

What burnout looks like now

ICD-11 burnout frames it as an occupational phenomenon: energy depletion, cynicism, and reduced efficacy, driven by chronic workplace stress. The NAM report highlights system drivers: documentation overload, workflow friction, and misaligned incentives.

In 2025, three patterns dominate:

  • Autonomy erosion: Prior authorizations, rigid protocols, and productivity pressure blunt clinical judgment.
  • Cognitive tax: Constant electronic health record (EHR) alerts and inbox pings fragment attention needed for complex decisions.
  • Purpose decoupling: When most of the day is clerical, human connection and clinical meaning become rare.

A quiet vignette from a recent site visit: An internist finishing notes at 10:45 p.m. while her EHR inbox refills overnight. “It’s not the patients,” she said. “It’s that my workday never ends.” That’s not a resilience gap; it’s a design flaw.

Leadership controls the biggest levers.

Treat burnout as an operational risk, not a wellness project.

  • Documentation redesign, not speed drills: Audit EHR clicks and after-hours charting by specialty; set targets and remove waste. Fund team-based documentation (scribes, transcription, or ambient tech) where ROI is clearest. Measure success in hours returned to daylight work, not just compliance.
  • Workload and staffing policies that reflect reality: Publish baseline ratios/panel sizes, escalation paths when thresholds are crossed, and post-call protections that are honored. Build rapid flex (float pools, surge coverage) so safety isn’t a hope; it’s a plan.
  • Role design that values care, not just volume: Protect paid admin/documentation time inside the workweek. Balance relative value units (RVUs) with quality, care coordination, teaching, and leadership contributions. Clarify who owns the EHR inbox and when (coverage windows), so no one’s day is infinite.

These changes reduce after-hours EHR use, stabilize teams, and pay for themselves through retention and safer, more reliable care.

Shift-ready resets clinicians can use now

System change takes quarters; your next clinic day starts at 8:00 a.m.

  • Cognitive airlock (60-90 seconds): After a complex encounter, close the door, silence alerts, and take three slow breaths. Name the last case (“shortness of breath; diuresed; improved”), then name the next (“chest-pain follow-up”). This prevents emotional residue from contaminating the next decision.
  • Batch the inbox: Two scheduled blocks (e.g., 11:30 a.m. and 4:30 p.m.). Turn off pop-ups in between. You’ll reclaim focused time for patient care and reduce decision fatigue.
  • Reclaim the note: Add one narrative line per day that captures a patient’s context (“Lives alone; daughter out of state”). It combats depersonalization and improves downstream decisions.
  • Tight SBAR for escalation: Use a concise Situation-Background-Assessment-Recommendation (SBAR) to speed orders and reduce rework:
    • S: New atrial fibrillation with rapid ventricular response (A-fib with RVR), HR 150.
    • B: Postoperative day two (POD-2), no prior arrhythmia.
    • A: BP 102/64, symptomatic.
    • R: Start rate control per protocol; evaluate anticoagulation.

How to evaluate or reshape a role

You don’t have to be a traveler to ask for sustainable terms. When assessing a position (or proposing changes where you are), look for guardrails that make the work humane:

  • Protected admin time: X hours/week for documentation, inbox, and care coordination, inside clinic hours.
  • Inbox coverage windows: Who covers when you’re in procedures, inpatient, or on approved paid time off (PTO); and how that’s communicated.
  • Panel/ratio guardrails: Specialty-appropriate panels and visit slots; when and how they’re recalibrated.
  • Call/post-call protections: Defined limits; clear handoff pathways; no post-call clinic unless you opt in.
  • Escalation and surge rules: Triggers for extra staffing; who activates; how it’s documented.

If you’re interviewing, ask operational questions that reveal culture beyond salary:

  • “What’s your current ratio of patient-facing time to admin time in clinic?”
  • “How are EHR upgrades and templates tested with frontline clinicians?”
  • “Describe a recent policy change that started with clinician feedback.”

The answers predict your well-being more accurately than any recruitment brochure.

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The path to a sustainable practice

Burnout is not a test of character; it’s a solvable design problem. At the system level, fix documentation load, right-size staffing, and redesign roles so days are finite. At the personal level, use a cognitive airlock, batch the inbox, reclaim a line of narrative, and standardize SBAR.

The payoff is shared: safer care, steadier teams, and a profession that’s sustainable again. For those looking to better understand the human stories behind this crisis, this deeper analysis explores the full cost of burnout and the broader imperative for healing our health care workforce.

Brian Sutter is a health care marketing leader at Advantis Medical. He writes about provider well-being, system operations, AI in health care, and amplifying the voices of health care professionals by capturing their real-life experiences and challenges. He also consults with health care organizations to improve clinician experience and expand access to flexible career options. You can explore his recent travel nursing articles or follow his work on Medium, Vocal, and SubStack. You can also connect with him on X (Twitter) or LinkedIn.

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