Patient experience is about the people behind the statistics
Improving patient experience is all the rage these days. Hospital administrators across the land are talking about it. This can only be good for our patients and for the health care system at large. Satisfied customers are what every industry strives for. It is a bit sad however that it has taken the threat of looming financial penalties to make this happen.
Now that hospital reimbursements are directly tied to HCAHPS …
Patient experience is about the people behind the statistics




















