“YES AND”: a vital, versatile, and visionary leadership tool
Patient safety, patient experience, workforce health, and cost-effectiveness are critical outcomes that share important common roots. They are all impacted by our ability to communicate effectively and respectfully. This can be challenging, in part, because communication involves underlying emotional intelligence, which is hard to develop and practice, especially in high-stakes, high-stress work environments or toxic cultures.
Furthermore, our ability to communicate affects our capacity to establish healthy professional relationships, collaborate in …
