The silent burden in health care and administrative waste
In every operational environment I have worked in, labor is visible. It is assigned, measured, and supported. Health care is the only sector where the system routinely generates work it does not staff, does not track, and does not claim. Instead, that work is absorbed by patients, clinicians, and caregivers who carry it because the alternative is delay or failure. This quiet transfer of labor is what I call the …
The silent burden in health care and administrative waste
