Payam Zamani is a physician executive.

3 fixes for primary care access in the ChatGPT era

Health Technology
May 28, 2026

A new patient in her 40s recently walked into one of our clinics with a printout of a ChatGPT conversation. For three days, she had been typing her symptoms into the chatbot, describing chest tightness and a fatigue that was not going away, asking whether she should be worried.

The reason she turned to AI was straightforward. She had tried to schedule a primary care appointment with her previous provider and …

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3 fixes for primary care access in the ChatGPT era

Primary care access is the real problem, not the system

Physician
May 12, 2026

Primary care is often described as broken, but that diagnosis misses the real issue. The clinical foundation remains strong. The problem lies in how access to care is designed and delivered.

Primary care isn’t broken; access is.

People can manage nearly every aspect of their lives instantly through technology, yet health care still relies on outdated models that require patients to wait days or even weeks for routine care. This creates frustration …

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Primary care access is the real problem, not the system