Can generative artificial intelligence help clinicians better manage patient messages?
In today’s digitized, on-demand world, patients frequently use portals to send their physicians questions and requests. Today, physicians receive 57 percent more patient messages than before the pandemic. They spend the highest proportion of their inbox time on these messages, often responding after hours.
While messaging is an essential care access point, high volume strains the thinly–stretched health care workforce and may contribute to burnout. …