In health care: It’s not a customer service problem. It’s communication.
Over the past year, I’ve read countless publications concerning the relationship of customer service and patient care. Many have alluded to the fact that customer service in health care is not only unfeasible, but also detrimental to patient care. As a huge proponent of customer service, it was quite natural to take a defensive stand, posturing against these “absurd accusations.” Over the years I’ve learned, quite often the hard way, …
In health care: It’s not a customer service problem. It’s communication.




![Food allergies are treated differently, airline by airline [PODCAST]](https://kevinmd.com/wp-content/uploads/epinephrine-depends-on-the-airline-podcast-190x100.png)













