Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

Online physician access is key to future patient communications

Aaron George, DO
Tech
June 30, 2011
Share
Tweet
Share

Imagine using Skype to contact your physician for a consult.

In the midst of this rapidly progressing technologic era, our delivery of medical services is being transformed by health information technology (HIT), electronic medical records (EMR), and advanced telecommunications.  In meeting criteria for “meaningful use,” physicians are driven to use these technologies to empower patients with communication through electronic medical records.  A primary goal is to allow patients to obtain electronic copies of their medical records and share their health information securely over the Internet with their families.  An overarching  goal is to increase patient accessibility and communication with a physician to bolster continuity of care.

Communication.  It all comes down to communication.  This accessibility for patients to immediately communicate their worries of symptom or illness to a physician.  The opportunity for physicians to instantaneously respond.  As we embrace these technological opportunities of communication, physicians are open to new modalities for health care delivery – office visits can be supplemented not only by telephone calls, but now email, Skype, Gchat, or any other imaginable resource or emerging technology.

Under the current Medicare payment system, a physician can only be paid for seeing a patient in the office.  On my clinical rotations, I have witnessed an increasing number of physicians who respond to patient emails through secure health care portals.  These emails promptly and conveniently enable a physician to address patient concerns.  In the event that an email is not satisfactory to do so, the physician simply asks the patient to schedule an office visit.  Our physicians should be reimbursed for this time.

CPT codes exist for non-face-to-face services, including telephone calls, but these codes are not included in payment models through Medicare.  Further, there is currently no established method of payment for any advanced telecommunications counseling or physician interaction.

Online physicians counseling has been increasing in the past five years – charging around $25 for a five minute consultation – with the ability to provide personal prescription.  These sort of interactions may be able to address simple patient questions, but really may go a long way towards harming the bond of the patient-physician relationship.  Interactive care simply cannot be coordinated within the confines of a five minute video chat.

However, I believe that there is an ever-increasing potential for the integration of these video chats, and other counsel through advanced telecommunication, as a compliment to the traditional office visit.  Imagine the typical family physician that holds normal office hours for patients throughout the day.  Suppose that from, say, 1-2pm each day that physician also chose to hold online “office-hours” for any of the patients within his practice.  During this time, patients could address basic questions, initiate follow-up issues, or discuss health maintenance.  Just think of the wonders of diabetic counseling!  A family doctor would have the accessibility to voice chat with a difficult or non-adherent patient once each week for five minutes, with appropriate reimbursement for time spent.

Nothing can truly supplant the face-to-face relationship between a doctor and patient.  That bond and the value of that interaction can not be underestimated.  Nor do I believe that proper diagnosis or treatment can be duplicated across a platform like Gchat.  However, with ever-rising patient needs and increasing accessibility issues, physician time is increasingly valuable.  Patients too may struggle in regularly scheduling and attending office visits.  Ultimately, utilizing these technologies would be cost-saving, efficient, could reduce preventable hospital admissions, expedite the identification of acute care instances and decrease time to treatment.  For those patients that choose to embrace this modality, this could improve quality and patient satisfaction.

Aaron George is a medical student who blogs at Future of Family Medicine.

Submit a guest post and be heard on social media’s leading physician voice.

Prev

Pharmacies selling prescription information to data mining companies

June 30, 2011 Kevin 4
…
Next

Summer palpitations

June 30, 2011 Kevin 0
…

Tagged as: Health IT, Patients, Primary Care

Post navigation

< Previous Post
Pharmacies selling prescription information to data mining companies
Next Post >
Summer palpitations

ADVERTISEMENT

More by Aaron George, DO

  • How to set a realistic bar in family medicine

    Aaron George, DO
  • a desk with keyboard and ipad with the kevinmd logo

    Family physicians are patient specialists

    Aaron George, DO
  • a desk with keyboard and ipad with the kevinmd logo

    Are we providing health care, or just delivering health?

    Aaron George, DO

More in Tech

  • Why clinicians must lead health care tech innovation

    Kimberly Smith, RN
  • Why medical notes have become billing scripts instead of patient stories

    Sriman Swarup, MD, MBA
  • a desk with keyboard and ipad with the kevinmd logo

    AI in health care is moving too fast for the human heart

    Tiffiny Black, DM, MPA, MBA
  • Why AI in health care needs the same scrutiny as chemotherapy

    Rafael Rolon Rivera, MD
  • The silent cost of choosing personalization over privacy in health care

    Dr. Giriraj Tosh Purohit
  • Why trust and simplicity matter more than buzzwords in hospital AI

    Rafael Rolon Rivera, MD
  • Most Popular

  • Past Week

    • Health equity in Inland Southern California requires urgent action

      Vishruth Nagam | Policy
    • Could antibiotics beat heart disease where statins failed?

      Larry Kaskel, MD | Conditions
    • How restrictive opioid policies worsen the crisis

      Kayvan Haddadan, MD | Physician
    • Why palliative care is more than just end-of-life support

      Dr. Vishal Parackal | Conditions
    • When life makes you depend on Depends

      Francisco M. Torres, MD | Physician
    • Guilty until proven innocent? My experience with a state medical board.

      Jeffrey Hatef, Jr., MD | Physician
  • Past 6 Months

    • Why transgender health care needs urgent reform and inclusive practices

      Angela Rodriguez, MD | Conditions
    • COVID-19 was real: a doctor’s frontline account

      Randall S. Fong, MD | Conditions
    • Why primary care doctors are drowning in debt despite saving lives

      John Wei, MD | Physician
    • New student loan caps could shut low-income students out of medicine

      Tom Phan, MD | Physician
    • Why pain doctors face unfair scrutiny and harsh penalties in California

      Kayvan Haddadan, MD | Physician
    • mRNA post vaccination syndrome: Is it real?

      Harry Oken, MD | Conditions
  • Recent Posts

    • How Japan and the U.S. can learn from each other to strengthen health care [PODCAST]

      The Podcast by KevinMD | Podcast
    • Will longevity medicine put doctors out of work?

      Tomi Mitchell, MD | Physician
    • When doctors don’t talk: a silent failure in modern medicine

      Cesar Querimit, Jr. | Conditions
    • The many faces of physician grief

      Annia Raja, PhD | Conditions
    • Why the doctor-patient relationship needs a redesign

      Alexandra Novitsky, MD | Physician
    • Health equity in Inland Southern California requires urgent action

      Vishruth Nagam | Policy

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 7 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

ADVERTISEMENT

  • Most Popular

  • Past Week

    • Health equity in Inland Southern California requires urgent action

      Vishruth Nagam | Policy
    • Could antibiotics beat heart disease where statins failed?

      Larry Kaskel, MD | Conditions
    • How restrictive opioid policies worsen the crisis

      Kayvan Haddadan, MD | Physician
    • Why palliative care is more than just end-of-life support

      Dr. Vishal Parackal | Conditions
    • When life makes you depend on Depends

      Francisco M. Torres, MD | Physician
    • Guilty until proven innocent? My experience with a state medical board.

      Jeffrey Hatef, Jr., MD | Physician
  • Past 6 Months

    • Why transgender health care needs urgent reform and inclusive practices

      Angela Rodriguez, MD | Conditions
    • COVID-19 was real: a doctor’s frontline account

      Randall S. Fong, MD | Conditions
    • Why primary care doctors are drowning in debt despite saving lives

      John Wei, MD | Physician
    • New student loan caps could shut low-income students out of medicine

      Tom Phan, MD | Physician
    • Why pain doctors face unfair scrutiny and harsh penalties in California

      Kayvan Haddadan, MD | Physician
    • mRNA post vaccination syndrome: Is it real?

      Harry Oken, MD | Conditions
  • Recent Posts

    • How Japan and the U.S. can learn from each other to strengthen health care [PODCAST]

      The Podcast by KevinMD | Podcast
    • Will longevity medicine put doctors out of work?

      Tomi Mitchell, MD | Physician
    • When doctors don’t talk: a silent failure in modern medicine

      Cesar Querimit, Jr. | Conditions
    • The many faces of physician grief

      Annia Raja, PhD | Conditions
    • Why the doctor-patient relationship needs a redesign

      Alexandra Novitsky, MD | Physician
    • Health equity in Inland Southern California requires urgent action

      Vishruth Nagam | Policy

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Online physician access is key to future patient communications
7 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...