Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

My flirtation with the ER has made me more sympathetic to patients

Leana Wen, MD
Physician
October 10, 2012
Share
Tweet
Share

As emergency physicians who are trained in acute resuscitation and thrive in high-stress situations, we tend to roll our eyes at the less acute complaints our patients come in with. “Back pain for three months? Headache for a week? Why are they here now?”

Patients, too, complain about this. “Can’t they see it’s not a real emergency and go see their primary care doctor? This must be costing our healthcare system a fortune!”

A couple of months ago, something happened that made me question this so-called “inappropriate use of the E.R.” Let me tell you about a previously healthy young woman, an emergency physician, who came back from her shift at the Brigham & Women’s E.R. feeling a bit under the weather. She was a little nauseous, but was able to eat the Chinese take-out dinner that her husband brought back. Right after dinner, she went to bed, but couldn’t sleep because she developed a gnawing abdominal pain. Then, she began throwing up, and kept throwing up at least ten times in the next hour.

Being a physician, she came up with a differential diagnosis. This was most likely stomach flu: a simple viral illness. However, stomach flu generally involves diarrhea, which she didn’t have, and she really didn’t have other viral symptoms. It could be bad food, but her husband ate the same thing (and she, being Chinese, was sick of Chinese food always being blamed as the culprit). Any woman could be pregnant, and though the suddenness of her symptoms made that less likely, an ectopic pregnancy was theoretically possible.

So she set about to self-diagnose and self-treat. She sent her husband to the local 24-hour CVS to buy a pregnancy test and to pick up a nausea medication that she prescribed herself. The test was negative and the medication made her vomiting stop, but as the morning came, her abdominal pain was still there. In fact, it was now localized more to the right lower side, and it hurt her to walk.

I’m sure you see where this is going. You’re probably thinking to yourself whether you would have bitten the bullet and gone to the E.R. to make sure you don’t have appendicitis. Well, this young woman was me, and I was trying to avoid checking in as a patient, getting the radiation from a CT scan, and burdening our overtaxed healthcare system. Fortunately, I was able to call and find out the E.R. attending that day was an ultrasound specialist. She did me a favor to ultrasound me, and found that my appendix looked fine, but my intestines looked inflamed—consistent with stomach flu. I got my diagnosis and over the next few days, I recovered with no radiation and my appendix intact.

Had someone like me actually checked in as a patient, I could see how there might be grumbling from the providers. “A young woman with stomach flu who’s actually getting better—why is she here?”  “If she doesn’t want a CT, why did she come to the E.R.?”

What I learned from this experience is that it’s always easy to say in retrospect that the patient didn’t have to come to the E.R. In the moment, when the patient is scared and in pain, it’s not so clear. Even as an E.R. physician myself, I couldn’t tell if what I had was something benign that would go away on its own (stomach flu) or an acute process that required urgent intervention (appendicitis). How can we expect our patients to know whether their chest pain is the same angina as usual or a heart attack, or whether their swollen ankle is a sprain or fracture?

My flirtation with the E.R. has made me more sympathetic to our patients who come in with seemingly “non-E.R.” complaints. It also has me thinking on the larger scale about proposed policies that impose penalties to our patients for using the E.R. Don’t get me wrong; there is a need for more primary care doctors, and our patients will benefit from increased access to primary care. However, patients don’t always know whether they have primary care versus emergency complaints. So I turned out to have stomach flu, something a primary care doctor can address. But had I been a “normal” patient, I wouldn’t have been able to treat my own symptoms and then walked into get a favor from a specialist physician—surely, I would have had to check into the E.R. to be seen. Would it have been fair to penalize me for that E.R. visit when it turned out that I had a less-than-emergent illness?

It’s important that our policy-makers consider that even well-informed patients with good access to primary care need the E.R. For our part, we as emergency physicians need to stop complaining about our patients and embrace our duty at the frontlines of medical care, sorting out all patient presentations and working to diagnose and treat all of our patients.

Leana Wen is an emergency physician who blogs at The Doctor is Listening. She is the co-author of When Doctors Don’t Listen: How to Prevent Misdiagnosis and Unnecessary Tests.  She can also be reached on Twitter @drleanawen. 

Prev

How a drug addicted scrub tech changed my life forever

October 10, 2012 Kevin 8
…
Next

10 reasons for physician burnout

October 10, 2012 Kevin 11
…

Tagged as: Emergency Medicine, Gastroenterology

Post navigation

< Previous Post
How a drug addicted scrub tech changed my life forever
Next Post >
10 reasons for physician burnout

ADVERTISEMENT

More by Leana Wen, MD

  • a desk with keyboard and ipad with the kevinmd logo

    Help patients by addressing the health of the community

    Leana Wen, MD
  • a desk with keyboard and ipad with the kevinmd logo

    A simple act of kindness in the ER

    Leana Wen, MD
  • a desk with keyboard and ipad with the kevinmd logo

    Learning from patients on a speaking tour

    Leana Wen, MD

More in Physician

  • Why Canada is losing its skilled immigrant doctors

    Olumuyiwa Bamgbade, MD
  • Why doctors are reclaiming control from burnout culture

    Maureen Gibbons, MD
  • Why screening for diseases you might have can backfire

    Andy Lazris, MD and Alan Roth, DO
  • Why “do no harm” might be harming modern medicine

    Sabooh S. Mubbashar, MD
  • International doctors blocked by visa delays as U.S. faces physician shortage

    Arthur Lazarus, MD, MBA
  • How I redesigned my life as a physician without abandoning medicine

    Ben Reinking, MD
  • Most Popular

  • Past Week

    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • Here’s what providers really need in a modern EHR

      Laura Kohlhagen, MD, MBA | Tech
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
    • How community paramedicine impacts Indigenous elders

      Noah Weinberg | Conditions
    • Why Canada is losing its skilled immigrant doctors

      Olumuyiwa Bamgbade, MD | Physician
    • How to speak the language of leadership to improve doctor wellness [PODCAST]

      The Podcast by KevinMD | Podcast
  • Past 6 Months

    • Why tracking cognitive load could save doctors and patients

      Hiba Fatima Hamid | Education
    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
    • Here’s what providers really need in a modern EHR

      Laura Kohlhagen, MD, MBA | Tech
    • What the world must learn from the life and death of Hind Rajab

      Saba Qaiser, RN | Conditions
    • How medical culture hides burnout in plain sight

      Marco Benítez | Conditions
  • Recent Posts

    • Why Canada is losing its skilled immigrant doctors

      Olumuyiwa Bamgbade, MD | Physician
    • Why doctors are reclaiming control from burnout culture

      Maureen Gibbons, MD | Physician
    • Would The Pitts’ Dr. Robby Robinavitch welcome a new colleague? Yes. Especially if their initials were AI.

      Gabe Jones, MBA | Tech
    • Why medicine must stop worshipping burnout and start valuing humanity

      Sarah White, APRN | Conditions
    • Why screening for diseases you might have can backfire

      Andy Lazris, MD and Alan Roth, DO | Physician
    • How organizational culture drives top talent away [PODCAST]

      The Podcast by KevinMD | Podcast

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 4 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

  • Most Popular

  • Past Week

    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • Here’s what providers really need in a modern EHR

      Laura Kohlhagen, MD, MBA | Tech
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
    • How community paramedicine impacts Indigenous elders

      Noah Weinberg | Conditions
    • Why Canada is losing its skilled immigrant doctors

      Olumuyiwa Bamgbade, MD | Physician
    • How to speak the language of leadership to improve doctor wellness [PODCAST]

      The Podcast by KevinMD | Podcast
  • Past 6 Months

    • Why tracking cognitive load could save doctors and patients

      Hiba Fatima Hamid | Education
    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
    • Here’s what providers really need in a modern EHR

      Laura Kohlhagen, MD, MBA | Tech
    • What the world must learn from the life and death of Hind Rajab

      Saba Qaiser, RN | Conditions
    • How medical culture hides burnout in plain sight

      Marco Benítez | Conditions
  • Recent Posts

    • Why Canada is losing its skilled immigrant doctors

      Olumuyiwa Bamgbade, MD | Physician
    • Why doctors are reclaiming control from burnout culture

      Maureen Gibbons, MD | Physician
    • Would The Pitts’ Dr. Robby Robinavitch welcome a new colleague? Yes. Especially if their initials were AI.

      Gabe Jones, MBA | Tech
    • Why medicine must stop worshipping burnout and start valuing humanity

      Sarah White, APRN | Conditions
    • Why screening for diseases you might have can backfire

      Andy Lazris, MD and Alan Roth, DO | Physician
    • How organizational culture drives top talent away [PODCAST]

      The Podcast by KevinMD | Podcast

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

My flirtation with the ER has made me more sympathetic to patients
4 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...