Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

Emerging enterprises of health care management

Brian Klepper, PhD
Policy
October 20, 2013
Share
Tweet
Share

A new class of health care management organization is emerging that thrives by taking advantage of health care’s rampant and institutionalized waste. These firms mine the market dysfunction that has developed over decades, which will almost certainly yield enough fuel to drive a new way to manage care and cost.

The founders of these organizations have deep health care experience, and they understand the mechanisms of excess. More important, the ones I’ve met are mission-driven, with a deep sense of outrage that health care’s exploitation has become so pervasive and overt. So their businesses are purposeful.

They know that supply chain, health information technology, care delivery and health care finance firms have devised dozens of ways to drive unnecessary care and cost, often operating outside of market-based rules and delivering only nominal value. And that these forces explain why US health care costs double what it does in other developed nations, and why credible studies estimate that half (or more) of all our health care spending delivers no value.

Most of the mechanisms of excess are embedded in business practice or in policy, so they are difficult to see. Under business practice, think of hospitals that pay physicians a percentage of the value of what they prescribe, driving up utilization. Or health plans that pay three to five times more for high value products/services than what any volume purchaser can negotiate in the marketplace, driving up premium.

In policy, think about Medicare’s fee-for-service arrangements that promote unnecessary care and inhibit innovation that is focused on better management. Or the medical services valuations under Medicare that have been jiggered by the specialist-dominated American Medical Association RVS Update Committee (RUC), over-valuing specialty care at huge expense to patients, purchasers and primary care. Or PhRMA’s Medicare D deal with Congress that prohibits competitive bidding for drug purchases. There are many more examples.

Against this backdrop of widespread intentional misuse, these new firms are founded on at least six key ideas that strikingly contrast with most other health care firms.

First, their business models create value for clients by isolating and disrupting as many distinct mechanisms of health care excess as possible, and by driving appropriate care and cost.

Next, because the mechanisms of health care waste are embedded, not just in care delivery, but in every health care sector, efforts to manage them must be full continuum and inter-disciplinary, with many vectors deployed simultaneously. No single approach — primary care medical homes, wellness/prevention, disease management, health analytics and clinical decision support — is enough to create a sustained level of impact that, while improving health outcomes, consistently saves more than it costs. Further, the expertise required to effectively manage goes beyond clinical skills, health plan mechanics, risk, technology, policy and many other disciplines.

Third, these firms establish comprehensive primary care practices that provide not only life management and convenience care, but that facilitate significant steerage and control over downstream care. (Some also provide occupational health services, for a broader impact.) Most are developing powerful back offices, with robust health IT, analysts and medical managers focused on the identification and management of clinical and financial risks. These capabilities favor evidence-based care, guiding clinical decision support and other activities aimed at improving health outcomes while reducing unnecessary cost.

Fourth, these companies are structured to optimize value for patients and purchasers first (rather than for the vendors), and they do so transparently, following market principles. For example, most operate outside fee-for-service reimbursement. So rather than having an incentive to deliver more products and services, making a margin on each one, they are paid to manage the care and cost processes. This means they have no incentive to deliver unnecessary care (or deny necessary care). Instead, they are rewarded if they implement mechanisms that ensure the appropriateness of care throughout the care continuum.

Fifth, this approach — full-continuum management of health care clinical and financial risk — is appropriate to any at-risk health plan structure. Medicare Advantage, Medicaid Managed Care, medically indigent populations and so on.

And, sixth, because it can leverage market forces, driving better local and national pricing with volume, its capacity to succeed increases with scale. This means that, in the context of existing health care, this new approach has the potential to rapidly grow and displace convention.

I know of several organizations, each in different stages of development, that follow these themes: WellPortal, Iora Health, Chen Medical Centers, Qliance and WeCare TLC. They have first succeeded in different sectors — employee health, worksite clinics, Medicare management, chronic disease management, direct primary care — but have realized that producing greater value requires broadening their management toolkits and skillsets beyond excellent care delivery. All are intent on focused management of every type of excess, and most can already show powerful results.

ADVERTISEMENT

Health care cost has become an overwhelming national problem, so a cottage sector that can thrive by taming the industry’s most corrosive practices is potentially as game-changing as genomics or nano-technology.

More pragmatically, though, the new enterprises of health care management will prove a breath of fresh air for patients and purchasers, and a startling revelation to the entrenched and overfed health care industry.

Brian Klepper is chief development officer, WeCare TLC, and blogs at Care and Cost.

Prev

Are patients marginalized at health conferences?

October 20, 2013 Kevin 36
…
Next

When social media connections with patients are NSFW

October 20, 2013 Kevin 0
…

Tagged as: Primary Care, Public Health & Policy

Post navigation

< Previous Post
Are patients marginalized at health conferences?
Next Post >
When social media connections with patients are NSFW

ADVERTISEMENT

More by Brian Klepper, PhD

  • a desk with keyboard and ipad with the kevinmd logo

    The FDA’s epic regulatory failure

    Brian Klepper, PhD
  • a desk with keyboard and ipad with the kevinmd logo

    Why reform needs to start at cancer care

    Brian Klepper, PhD
  • a desk with keyboard and ipad with the kevinmd logo

    Will fee for service ever go away?

    Brian Klepper, PhD

More in Policy

  • How pediatricians can address the health problems raised in the MAHA child health report

    Joseph Barrocas, MD
  • How reforming insurance, drug prices, and prevention can cut health care costs

    Patrick M. O'Shaughnessy, DO, MBA
  • Bundled payments in Medicare: Will fixed pricing reshape surgery costs?

    AMA Committee on Economics and Quality in Medicine, Medical Student Section
  • Who gets to be well in America: Immigrant health is on the line

    Joshua Vasquez, MD
  • Online eye exams spark legal battle over health care access

    Joshua Windham, JD and Daryl James
  • The One Big Beautiful Bill and the fragile heart of rural health care

    Holland Haynie, MD
  • Most Popular

  • Past Week

    • How AI, animals, and ecosystems reveal a new kind of intelligence

      Fateh Entabi, MD | Tech
    • Why kratom addiction is the next public health crisis

      Muhamad Aly Rifai, MD | Meds
    • A physician employment agreement term that often tricks physicians

      Dennis Hursh, Esq | Finance
    • Why taxing remittances harms families and global health care

      Dalia Saha, MD | Finance
    • The hidden moral injury behind value-based health care

      Jonathan Bushman, DO | Physician
    • Nurse-initiated protocols for sepsis: a strategic imperative for patient care and hospital operations

      Rhonda Collins, DNP, RN | Conditions
  • Past 6 Months

    • Forced voicemail and diagnosis codes are endangering patient access to medications

      Arthur Lazarus, MD, MBA | Meds
    • How President Biden’s cognitive health shapes political and legal trust

      Muhamad Aly Rifai, MD | Conditions
    • The One Big Beautiful Bill and the fragile heart of rural health care

      Holland Haynie, MD | Policy
    • Who gets to be well in America: Immigrant health is on the line

      Joshua Vasquez, MD | Policy
    • Why specialist pain clinics and addiction treatment services require strong primary care

      Olumuyiwa Bamgbade, MD | Conditions
    • The hidden health risks in the One Big Beautiful Bill Act

      Trevor Lyford, MPH | Policy
  • Recent Posts

    • Affordable postpartum hemorrhage solutions every OB/GYN should know

      Frank I. Jackson, DO | Conditions
    • Why kratom addiction is the next public health crisis

      Muhamad Aly Rifai, MD | Meds
    • Why taxing remittances harms families and global health care

      Dalia Saha, MD | Finance
    • How are prostate exams done and why you shouldn’t avoid them

      Martina Ambardjieva, MD, PhD | Conditions
    • Airlines’ policy ignores your do not resuscitate (DNR): Discover why and some ways to protect yourself

      Althea Halchuck, EJD | Conditions
    • A dual citizen’s choice between two imperfect systems [PODCAST]

      The Podcast by KevinMD | Podcast

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 4 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

  • Most Popular

  • Past Week

    • How AI, animals, and ecosystems reveal a new kind of intelligence

      Fateh Entabi, MD | Tech
    • Why kratom addiction is the next public health crisis

      Muhamad Aly Rifai, MD | Meds
    • A physician employment agreement term that often tricks physicians

      Dennis Hursh, Esq | Finance
    • Why taxing remittances harms families and global health care

      Dalia Saha, MD | Finance
    • The hidden moral injury behind value-based health care

      Jonathan Bushman, DO | Physician
    • Nurse-initiated protocols for sepsis: a strategic imperative for patient care and hospital operations

      Rhonda Collins, DNP, RN | Conditions
  • Past 6 Months

    • Forced voicemail and diagnosis codes are endangering patient access to medications

      Arthur Lazarus, MD, MBA | Meds
    • How President Biden’s cognitive health shapes political and legal trust

      Muhamad Aly Rifai, MD | Conditions
    • The One Big Beautiful Bill and the fragile heart of rural health care

      Holland Haynie, MD | Policy
    • Who gets to be well in America: Immigrant health is on the line

      Joshua Vasquez, MD | Policy
    • Why specialist pain clinics and addiction treatment services require strong primary care

      Olumuyiwa Bamgbade, MD | Conditions
    • The hidden health risks in the One Big Beautiful Bill Act

      Trevor Lyford, MPH | Policy
  • Recent Posts

    • Affordable postpartum hemorrhage solutions every OB/GYN should know

      Frank I. Jackson, DO | Conditions
    • Why kratom addiction is the next public health crisis

      Muhamad Aly Rifai, MD | Meds
    • Why taxing remittances harms families and global health care

      Dalia Saha, MD | Finance
    • How are prostate exams done and why you shouldn’t avoid them

      Martina Ambardjieva, MD, PhD | Conditions
    • Airlines’ policy ignores your do not resuscitate (DNR): Discover why and some ways to protect yourself

      Althea Halchuck, EJD | Conditions
    • A dual citizen’s choice between two imperfect systems [PODCAST]

      The Podcast by KevinMD | Podcast

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Emerging enterprises of health care management
4 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...