Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

How to achieve the Triple Aim plus physician satisfaction

Tom Doerr, MD
Policy
July 14, 2014
Share
Tweet
Share

I am responding to the article, “Frustrations of the primary care physician should be a wakeup call.” Having practiced medicine for 25 years as a primary care physician, and accountable primary care physician for the past 10, I understand the demands on PCPs’ time and the pressure to please patients, satisfy documentation/coding requirements, manage care teams, run a practice, and earn a living. However, there are some best practices that can be incorporated to help us physicians get off the fee-for-service hamster wheel and expand our capacity while increasing our satisfaction on our journey into value-based care.

I believe providers should be incentivized to create value for our patient populations. However, we also need the structures, incentives, technology, and workflows to enable us in value-based contracts. This creates a cycle that expands capacity while providing quality care, at reduced cost, for maximum return on health care investment by having all players acting together for population health management. It is because of the economics of gain-sharing in value-based contracts, specifically Medicare Advantage, that we can afford to spend more time with patients — typically 30 minute visits for many seniors — to address potential and emerging issues. When revenue is capitated, we can afford to deliver care through email and video visits.

With the volume of current patients, and given that we are taking on new patients because of the Affordable Care Act, it’s no wonder that patients get frustrated when needs aren’t being met because of resource constraints. Also, when sick, a patient and her family are only concerned about immediate attention and care, which is natural. In these scenarios, patients and providers are frustrated with each other because they’re not working together, and the physician has lost control, autonomy and order. To deal with capacity constraints, involve the whole care team: comprised of the patient, family members, PCP, NPs, PAs, medical assistants and case managers. Provide them with the resources to communicate, such as email, telephonic care, video visits, and patient portals. Data from Kaiser Permanente indicate that as long as the patient thinks the PCP knows what the team is doing, it makes little difference whether the person contacting them is a registered nurse or medical assistant.

Another way to address our frustration is by helping to nurture meaningful, caring relationships with patients. Generally, we enter the field of medicine to provide care in order to keep healthy patients healthy and help sick patients get better. Fostering long-term relationships with patients and families produces a satisfied patient, and it makes me feel like they are my family members: The work is much more meaningful. This is fostered with the evolution of online and smartphone resources that allow PCPs and office staff to maintain virtual contact and information dissemination so that in-person appointments are meaningful, engaging and fulfilling.

By rewarding and encouraging PCPs to engage patients in their health care, the Triple Aim plus one can be achieved: better health outcomes, lower cost, and improved patient plus physician satisfaction.

Tom Doerr is director of innovation research, Lumeris.

Prev

Treating hepatitis C: Is sofosbuvir worth it?

July 14, 2014 Kevin 7
…
Next

A pediatrician reflects, with deep gratitude to her patients

July 14, 2014 Kevin 0
…

Tagged as: Primary Care

Post navigation

< Previous Post
Treating hepatitis C: Is sofosbuvir worth it?
Next Post >
A pediatrician reflects, with deep gratitude to her patients

ADVERTISEMENT

More in Policy

  • Bundled payments in Medicare: Will fixed pricing reshape surgery costs?

    AMA Committee on Economics and Quality in Medicine, Medical Student Section
  • Who gets to be well in America: Immigrant health is on the line

    Joshua Vasquez, MD
  • Online eye exams spark legal battle over health care access

    Joshua Windham, JD and Daryl James
  • The One Big Beautiful Bill and the fragile heart of rural health care

    Holland Haynie, MD
  • Why health care leaders fail at execution—and how to fix it

    Dave Cummings, RN
  • Healing the doctor-patient relationship by attacking administrative inefficiencies

    Allen Fredrickson
  • Most Popular

  • Past Week

    • Forced voicemail and diagnosis codes are endangering patient access to medications

      Arthur Lazarus, MD, MBA | Meds
    • Why specialist pain clinics and addiction treatment services require strong primary care

      Olumuyiwa Bamgbade, MD | Conditions
    • Who gets to be well in America: Immigrant health is on the line

      Joshua Vasquez, MD | Policy
    • When a medical office sublease turns into a legal nightmare

      Ralph Messo, DO | Physician
    • America’s ER crisis: Why the system is collapsing from within

      Kristen Cline, BSN, RN | Conditions
    • FDA delays could end vital treatment for rare disease patients

      GJ van Londen, MD | Meds
  • Past 6 Months

    • Forced voicemail and diagnosis codes are endangering patient access to medications

      Arthur Lazarus, MD, MBA | Meds
    • How President Biden’s cognitive health shapes political and legal trust

      Muhamad Aly Rifai, MD | Conditions
    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • The One Big Beautiful Bill and the fragile heart of rural health care

      Holland Haynie, MD | Policy
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
    • Here’s what providers really need in a modern EHR

      Laura Kohlhagen, MD, MBA | Tech
  • Recent Posts

    • Life’s detours may be blessings in disguise

      Osmund Agbo, MD | Physician
    • Inside the heart of internal medicine: Why we stay

      Ryan Nadelson, MD | Physician
    • The quiet grief behind hospital walls

      Aaron Grubner, MD | Physician
    • Why peer support can save lives in high-pressure medical careers

      Maire Daugharty, MD | Conditions
    • Bundled payments in Medicare: Will fixed pricing reshape surgery costs?

      AMA Committee on Economics and Quality in Medicine, Medical Student Section | Policy
    • How Project ECHO is fighting physician isolation and transforming medical education [PODCAST]

      The Podcast by KevinMD | Podcast

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 8 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

  • Most Popular

  • Past Week

    • Forced voicemail and diagnosis codes are endangering patient access to medications

      Arthur Lazarus, MD, MBA | Meds
    • Why specialist pain clinics and addiction treatment services require strong primary care

      Olumuyiwa Bamgbade, MD | Conditions
    • Who gets to be well in America: Immigrant health is on the line

      Joshua Vasquez, MD | Policy
    • When a medical office sublease turns into a legal nightmare

      Ralph Messo, DO | Physician
    • America’s ER crisis: Why the system is collapsing from within

      Kristen Cline, BSN, RN | Conditions
    • FDA delays could end vital treatment for rare disease patients

      GJ van Londen, MD | Meds
  • Past 6 Months

    • Forced voicemail and diagnosis codes are endangering patient access to medications

      Arthur Lazarus, MD, MBA | Meds
    • How President Biden’s cognitive health shapes political and legal trust

      Muhamad Aly Rifai, MD | Conditions
    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • The One Big Beautiful Bill and the fragile heart of rural health care

      Holland Haynie, MD | Policy
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
    • Here’s what providers really need in a modern EHR

      Laura Kohlhagen, MD, MBA | Tech
  • Recent Posts

    • Life’s detours may be blessings in disguise

      Osmund Agbo, MD | Physician
    • Inside the heart of internal medicine: Why we stay

      Ryan Nadelson, MD | Physician
    • The quiet grief behind hospital walls

      Aaron Grubner, MD | Physician
    • Why peer support can save lives in high-pressure medical careers

      Maire Daugharty, MD | Conditions
    • Bundled payments in Medicare: Will fixed pricing reshape surgery costs?

      AMA Committee on Economics and Quality in Medicine, Medical Student Section | Policy
    • How Project ECHO is fighting physician isolation and transforming medical education [PODCAST]

      The Podcast by KevinMD | Podcast

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

How to achieve the Triple Aim plus physician satisfaction
8 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...