Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

Two powerful words that more doctors should use

Neil Baum, MD
Physician
March 11, 2016
Share
Tweet
Share

Sticks and stones may break my bones but two words — thank you — will not hurt you but will certainly help you.

We, myself included, are often so busy and always in a hurry rushing from one task to another that we often forget common courtesies.  I believe that we can accomplish so much more with our patients, our staff, and even in our personal lives by not forgetting to make good use of those magic words, thank you.

Relationships with our patients and our staff are the cornerstone of a successful practice.  Common wisdom dictates sending referring physicians a note regarding the patient they sent you as a way of communicating your opinion.  It is also common to send a gift at holiday time to colleagues and friends who have been helpful to you and your practice throughout the year.  I believe it is important to express your appreciation not just in the month of December but all year round.

Here are a few suggestions based on a few principles that allow you to say thank you to your patients, your staff, colleagues, family and friends all the time so that your appreciation is noted and that you don’t take for granted how nice others have been to you and your practice.

Thank yous are most appreciated when they are least expected.  We have a policy in our office that when a pharmaceutical company or a vendor brings the doctors and the staff a lunch that everyone in the office who had the lunch sends a thank you note to the sponsor of the luncheon.  I have heard on multiple occasions that our office is the only office that acknowledges the lunch and that the representatives from pharma  are so impressed that our staff is so thankful for the meal.

Thank patients who take the time to complain.  It is not easy for a patient to register a complaint with a doctor.  If the practice receives such a complaint, it is imperative to follow up and let the patient know that action has been taken to resolve the problem.  This also applies to your online reputation and physician grading sites on the Internet.  If a negative comment appears on a grading site, acknowledge the complaint and without using the comments name or anything that could identify the patient let them know that you appreciate their comment and that you are taking action so that it doesn’t happen again.  Remember that patients who complain and feel that you recognize their problem and try to correct it often become your most loyal patients and greatest promoters.

I think that a thank you that is handwritten is more meaningful than via email.  Recipients of your thank you note recognize that it takes a little extra effort to write a note and mail it than to send it via email.  I use a thanks a million check to write my thanks to a patient, an employee, or friend.  I have gone to their desks or their offices and note the recipient will often tape my thank you note prominently as a lasting reminder of my graciousness.

Thanks a million-Baum

It takes only a minute or two to say thank you.  Don’t miss out on this opportunity to acknowledge those who have been helpful and nice to you.  It will make their day.  And yours as well.

Neil Baum is a urologist and author of Marketing Your Clinical Practices: Ethically, Effectively, Economically. He can be reached at his self-titled site, Neil Baum, MD, or on Facebook and Twitter.

Image credit: Shutterstock.com

Prev

This doctor quit medicine. It saved her life.

March 11, 2016 Kevin 31
…
Next

Wait lists at the VA may be a sign of things to come

March 11, 2016 Kevin 12
…

Tagged as: Primary Care

Post navigation

< Previous Post
This doctor quit medicine. It saved her life.
Next Post >
Wait lists at the VA may be a sign of things to come

ADVERTISEMENT

More by Neil Baum, MD

  • How the 10th Apple Effect is stealing your joy in medicine

    Neil Baum, MD
  • The hidden chains holding doctors back

    Neil Baum, MD
  • Boost patient satisfaction with the power of fragrance

    Neil Baum, MD

Related Posts

  • Turn physicians into powerful health care influencers

    Kevin Pho, MD
  • Why do doctors who hate being doctors still practice?

    Kristin Puhl, MD
  • Doctors: It’s time to unionize

    Thomas D. Guastavino, MD
  • Doctors die. But the good ones leave a legacy.

    Jaime B. Gerber, MD
  • Lawmakers don’t care for our patients. Doctors do.

    Joanna Bisgrove, MD
  • When doctors are right

    Sophia Zilber

More in Physician

  • Why Canada is losing its skilled immigrant doctors

    Olumuyiwa Bamgbade, MD
  • Why doctors are reclaiming control from burnout culture

    Maureen Gibbons, MD
  • Why screening for diseases you might have can backfire

    Andy Lazris, MD and Alan Roth, DO
  • Why “do no harm” might be harming modern medicine

    Sabooh S. Mubbashar, MD
  • International doctors blocked by visa delays as U.S. faces physician shortage

    Arthur Lazarus, MD, MBA
  • How I redesigned my life as a physician without abandoning medicine

    Ben Reinking, MD
  • Most Popular

  • Past Week

    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • Here’s what providers really need in a modern EHR

      Laura Kohlhagen, MD, MBA | Tech
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
    • How community paramedicine impacts Indigenous elders

      Noah Weinberg | Conditions
    • Why doctors are reclaiming control from burnout culture

      Maureen Gibbons, MD | Physician
    • Addressing U.S. vaccine inequities in vulnerable communities [PODCAST]

      The Podcast by KevinMD | Podcast
  • Past 6 Months

    • Why tracking cognitive load could save doctors and patients

      Hiba Fatima Hamid | Education
    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
    • Here’s what providers really need in a modern EHR

      Laura Kohlhagen, MD, MBA | Tech
    • What the world must learn from the life and death of Hind Rajab

      Saba Qaiser, RN | Conditions
    • How medical culture hides burnout in plain sight

      Marco Benítez | Conditions
  • Recent Posts

    • Addressing U.S. vaccine inequities in vulnerable communities [PODCAST]

      The Podcast by KevinMD | Podcast
    • Why Canada is losing its skilled immigrant doctors

      Olumuyiwa Bamgbade, MD | Physician
    • Why doctors are reclaiming control from burnout culture

      Maureen Gibbons, MD | Physician
    • Would The Pitts’ Dr. Robby Robinavitch welcome a new colleague? Yes. Especially if their initials were AI.

      Gabe Jones, MBA | Tech
    • Why medicine must stop worshipping burnout and start valuing humanity

      Sarah White, APRN | Conditions
    • Why screening for diseases you might have can backfire

      Andy Lazris, MD and Alan Roth, DO | Physician

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 4 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

  • Most Popular

  • Past Week

    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • Here’s what providers really need in a modern EHR

      Laura Kohlhagen, MD, MBA | Tech
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
    • How community paramedicine impacts Indigenous elders

      Noah Weinberg | Conditions
    • Why doctors are reclaiming control from burnout culture

      Maureen Gibbons, MD | Physician
    • Addressing U.S. vaccine inequities in vulnerable communities [PODCAST]

      The Podcast by KevinMD | Podcast
  • Past 6 Months

    • Why tracking cognitive load could save doctors and patients

      Hiba Fatima Hamid | Education
    • Why are medical students turning away from primary care? [PODCAST]

      The Podcast by KevinMD | Podcast
    • Why “do no harm” might be harming modern medicine

      Sabooh S. Mubbashar, MD | Physician
    • Here’s what providers really need in a modern EHR

      Laura Kohlhagen, MD, MBA | Tech
    • What the world must learn from the life and death of Hind Rajab

      Saba Qaiser, RN | Conditions
    • How medical culture hides burnout in plain sight

      Marco Benítez | Conditions
  • Recent Posts

    • Addressing U.S. vaccine inequities in vulnerable communities [PODCAST]

      The Podcast by KevinMD | Podcast
    • Why Canada is losing its skilled immigrant doctors

      Olumuyiwa Bamgbade, MD | Physician
    • Why doctors are reclaiming control from burnout culture

      Maureen Gibbons, MD | Physician
    • Would The Pitts’ Dr. Robby Robinavitch welcome a new colleague? Yes. Especially if their initials were AI.

      Gabe Jones, MBA | Tech
    • Why medicine must stop worshipping burnout and start valuing humanity

      Sarah White, APRN | Conditions
    • Why screening for diseases you might have can backfire

      Andy Lazris, MD and Alan Roth, DO | Physician

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Two powerful words that more doctors should use
4 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...