Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

The part of your day that will be most remembered by patients

Suneel Dhand, MD
Physician
August 14, 2016
Share
Tweet
Share

Being a doctor is often more about talking to people and communicating than it is about the scientific practice of medicine. This is something that is unfortunately not taught in medical school, and it’s left to newly qualified doctors to realize very quickly as they start their careers.

Throughout the busy and hectic day of any hospital-based physician — no matter what their specialty — one of the most common requests we hear from nurses is whether patients’ family members can also speak with us. Barring few exceptions, these requests will always be diligently met with duty of service.

Occasionally however (and this is the absolute minority), I’ve encountered physicians who shrug their shoulders and wonder, “What does the family want?”, or “I spent so much time talking with the patient, why does the family need to speak with me now?” Some of these feelings can be legitimate, especially if the doctor feels rushed and under pressure to move onto the next patient. But it makes me internally shudder if I see any doctor who doesn’t feel it their duty to talk with their patient’s family.

If time is tight, as it invariably always is in a hospital environment, certain techniques can be utilized to make the most of it, such as making sure you establish one main point of contact in the family (who can update other family members) and scheduling a particular time of day for the family to be present in the room at the same time you are going to see the patient. Another thing that I personally always do, especially in the elderly, is to call the family from the phone when I’m in the patient room giving my explanation (having them on speakerphone) so that they can also hear from you at the same time and ask any questions.

Here’s a simple thought to underscore the importance of doctors always speaking to the family, that anybody should be able to relate to. Imagine just for a moment the person you love most in the world is lying in a hospital bed sick and unwell, vulnerable and at a low point in their lives. Imagine this person (and you) have little medical knowledge or any understanding of the internal workings of a hospital. Imagine this person you love has had their happy daily life unexpectedly turned upside down by illness.

Imagine feeling intensely their anxiety, concern, and stress. Imagine the future they and you had imagined is now up in the air with a potentially life-threatening situation. Imagine how sad and worried you feel entering the hospital, with so many questions that need answering. Who can help you understand what’s wrong and what the plan is? Who can help allay your fears and calm you? Who has the authority to reassure you?

That person is you, doctor. It’s not the nurse, case manager, or anyone else. It is the part of your day that will be most remembered and appreciated by that anxious person who just wants a few minutes of your time. Not the busywork, the paperwork, the ticking boxes on the computer. But your words of explanation and hope. In nearly all cases, your presence and going back into your patient’s room will be met with relief and sincere gratitude. You may be tired, exhausted or hungry — to the point that every patient may seem like just another name on your list. But that name is a person. A human being who has a loving, caring and concerned family.

Therefore, when any doctor hears the words; “Doctor, that patient’s family wants to speak with you,” see it as your ultimate calling to go and speak with them. Of all the things you do during your day, it can make the most positive difference.

Suneel Dhand is an internal medicine physician and author of three books, including Thomas Jefferson: Lessons from a Secret Buddha. He is the founder and director, HealthITImprove, and blogs at his self-titled site, Suneel Dhand.

Image credit: Shutterstock.com

Prev

After a medical error: Here's what clinicians should do

August 14, 2016 Kevin 27
…
Next

When medical students and residents are distracted by technology

August 14, 2016 Kevin 2
…

Tagged as: Hospital-Based Medicine

Post navigation

< Previous Post
After a medical error: Here's what clinicians should do
Next Post >
When medical students and residents are distracted by technology

ADVERTISEMENT

More by Suneel Dhand, MD

  • The dream patient that makes a doctor very happy

    Suneel Dhand, MD
  • When the family wants to speak to the doctor

    Suneel Dhand, MD
  • 3 reasons why patients are unhappy

    Suneel Dhand, MD

Related Posts

  • Physician Suicide Awareness Day: Where are the patients? 

    Jennifer M. Sweeney
  • Are patients using social media to attack physicians?

    David R. Stukus, MD
  • You are abandoning your patients if you are not active on social media

    Pat Rich
  • Match Day: Leaving behind my polished applicant identity and becoming a physician trainee

    Simone Phillips
  • Is physician shadowing immoral?

    David Penner
  • A love letter to patients

    Marcie Costello

More in Physician

  • The dying man who gave me flowers changed how I see care

    Augusta Uwah, MD
  • How market forces fracture millennial physicians’ careers

    Shannon Meron, MD
  • Unity in primary care: Why I believe physicians and NPs/PAs must work together toward the same goal

    Jerina Gani, MD, MPH
  • Guilty until proven innocent? My experience with a state medical board.

    Jeffrey Hatef, Jr., MD
  • How to balance clinical duties with building a startup

    Arlen Meyers, MD, MBA
  • When life makes you depend on Depends

    Francisco M. Torres, MD
  • Most Popular

  • Past Week

    • Why palliative care is more than just end-of-life support

      Dr. Vishal Parackal | Conditions
    • When life makes you depend on Depends

      Francisco M. Torres, MD | Physician
    • Guilty until proven innocent? My experience with a state medical board.

      Jeffrey Hatef, Jr., MD | Physician
    • Why medical notes have become billing scripts instead of patient stories

      Sriman Swarup, MD, MBA | Tech
    • How denial of hypertension endangers lives and what doctors can do

      Dr. Aminat O. Akintola | Conditions
    • A powerful story of addiction, strength, and redemption

      Ryan McCarthy, MD | Physician
  • Past 6 Months

    • Why transgender health care needs urgent reform and inclusive practices

      Angela Rodriguez, MD | Conditions
    • COVID-19 was real: a doctor’s frontline account

      Randall S. Fong, MD | Conditions
    • Why primary care doctors are drowning in debt despite saving lives

      John Wei, MD | Physician
    • New student loan caps could shut low-income students out of medicine

      Tom Phan, MD | Physician
    • Confessions of a lipidologist in recovery: the infection we’ve ignored for 40 years

      Larry Kaskel, MD | Conditions
    • mRNA post vaccination syndrome: Is it real?

      Harry Oken, MD | Conditions
  • Recent Posts

    • Why doctors should rethink investing compared to the average U.S. investor [PODCAST]

      The Podcast by KevinMD | Podcast
    • How chronic stress harms the heart in minority communities

      Monzur Morshed, MD and Kaysan Morshed | Conditions
    • Could antibiotics beat heart disease where statins failed?

      Larry Kaskel, MD | Conditions
    • The dying man who gave me flowers changed how I see care

      Augusta Uwah, MD | Physician
    • Universities must tap endowments to sustain biomedical research

      Adeel Khan, MD | Conditions
    • Exploring the science behind burnout [PODCAST]

      The Podcast by KevinMD | Podcast

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

Leave a Comment

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

ADVERTISEMENT

  • Most Popular

  • Past Week

    • Why palliative care is more than just end-of-life support

      Dr. Vishal Parackal | Conditions
    • When life makes you depend on Depends

      Francisco M. Torres, MD | Physician
    • Guilty until proven innocent? My experience with a state medical board.

      Jeffrey Hatef, Jr., MD | Physician
    • Why medical notes have become billing scripts instead of patient stories

      Sriman Swarup, MD, MBA | Tech
    • How denial of hypertension endangers lives and what doctors can do

      Dr. Aminat O. Akintola | Conditions
    • A powerful story of addiction, strength, and redemption

      Ryan McCarthy, MD | Physician
  • Past 6 Months

    • Why transgender health care needs urgent reform and inclusive practices

      Angela Rodriguez, MD | Conditions
    • COVID-19 was real: a doctor’s frontline account

      Randall S. Fong, MD | Conditions
    • Why primary care doctors are drowning in debt despite saving lives

      John Wei, MD | Physician
    • New student loan caps could shut low-income students out of medicine

      Tom Phan, MD | Physician
    • Confessions of a lipidologist in recovery: the infection we’ve ignored for 40 years

      Larry Kaskel, MD | Conditions
    • mRNA post vaccination syndrome: Is it real?

      Harry Oken, MD | Conditions
  • Recent Posts

    • Why doctors should rethink investing compared to the average U.S. investor [PODCAST]

      The Podcast by KevinMD | Podcast
    • How chronic stress harms the heart in minority communities

      Monzur Morshed, MD and Kaysan Morshed | Conditions
    • Could antibiotics beat heart disease where statins failed?

      Larry Kaskel, MD | Conditions
    • The dying man who gave me flowers changed how I see care

      Augusta Uwah, MD | Physician
    • Universities must tap endowments to sustain biomedical research

      Adeel Khan, MD | Conditions
    • Exploring the science behind burnout [PODCAST]

      The Podcast by KevinMD | Podcast

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Leave a Comment

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...