Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

Patient platforms should be intuitive in design and execution

Christopher Noll, RN, MSN
Tech
May 15, 2022
Share
Tweet
Share

Patients need access to their health care data and health care consumers need access to their health care information. Data and information are not the same. Data is akin to the ingredients for a meal, while information is more like the meal. Imagine ordering a meal in a restaurant. The wait staff brings the ingredients to your table. You still need a chef to prepare the dinner. This is much like the current patient portals where patients may access lab values, radiology results, and provider notes — the ingredients. But what is one supposed to do with that data? The data still requires a provider to interpret and create the care plan. Converting data to actionable information — much like converting ingredients into a palatable meal — requires expertise and intervention outside the patient or diner.

The affordable care act (ACA) requires patient access to health data and the promotion of patient engagement. Patient portals, to date, have not been terribly successful at improving health participation and outcomes. Federal government involvement with advancing interoperability and refining access points, such as the patient portal, continues yet lacks a clear mandate. This is likely due to the dearth of guidance on what the endpoint is — on what effective translation of data into actionable information looks like.

The answers to the problem of patient engagement with the portals and long-term improvements in health outcomes lie with the sciences outside of medicine. Social sciences, learning theory, and studies on intuitive design likely contain needed answers. Patient portal designers should think about information transmission and effective communication, not just about data sharing.

Communication is both the sending and receiving of information. Data is as difficult to receive and act upon as the ingredients of a meal because much work is left to be done. Information is palatable, actionable, and leads to measurable results in the short and long term.

Patient platforms ought to be intuitive in design and execution, utilizing pictures, animation, mapping, and data-point conversion into meaningful associations with body systems. Developers will be well served to learn from the social sciences, learning theories, and from every 4-year-old using an iPad.

Christopher Noll is a nurse and risk manager.

Image credit: Shutterstock.com

Prev

Military and medicine: 10 shared risk factors for eating disorder development

May 15, 2022 Kevin 0
…
Next

Oral health is justice for all

May 15, 2022 Kevin 2
…

Tagged as: Health IT

Post navigation

< Previous Post
Military and medicine: 10 shared risk factors for eating disorder development
Next Post >
Oral health is justice for all

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

More by Christopher Noll, RN, MSN

  • Patients are not passengers

    Christopher Noll, RN, MSN

Related Posts

  • A universal patient medical record

    Michael R. McGuire
  • A patient waits. And waits.

    Michele Luckenbaugh
  • Treating the patient’s body is not synonymous with treating the patient

    Steven Zhang, MD
  • Physicians are trapped between patient satisfaction and unnecessary prescribing

    Richard Young, MD
  • Every patient has a story

    Michele Luckenbaugh
  • Bilateral empathy lowers patient expectations

    Kevin R.R. Williams

More in Tech

  • Why interoperability is key to achieving the quintuple aim in health care

    Steven Lane, MD
  • How Mark Twain would dismantle today’s flawed medical AI

    Neil Baum, MD and Mark Ibsen, MD
  • 9 domains that will define the future of medical education

    Harvey Castro, MD, MBA
  • Key strategies for smooth EHR transitions in health care

    Sandra Johnson
  • Why flashy AI tools won’t fix health care without real infrastructure

    David Carmouche, MD
  • Why innovation in health care starts with bold thinking

    Miguel Villagra, MD
  • Most Popular

  • Past Week

    • Why removing fluoride from water is a public health disaster

      Steven J. Katz, DDS | Conditions
    • When did we start treating our lives like trauma?

      Maureen Gibbons, MD | Physician
    • Mastering medical presentations: Elevating your impact

      Harvey Castro, MD, MBA | Physician
    • Nurses aren’t eating their young — we’re starving the profession

      Adam J. Wickett, BSN, RN | Conditions
    • Why what doctors say matters more than you think [PODCAST]

      The Podcast by KevinMD | Podcast
    • The hidden incentives driving frivolous malpractice lawsuits

      Howard Smith, MD | Physician
  • Past 6 Months

    • Why tracking cognitive load could save doctors and patients

      Hiba Fatima Hamid | Education
    • What the world must learn from the life and death of Hind Rajab

      Saba Qaiser, RN | Conditions
    • The silent toll of ICE raids on U.S. patient care

      Carlin Lockwood | Policy
    • Addressing the physician shortage: How AI can help, not replace

      Amelia Mercado | Tech
    • Why medical students are trading empathy for publications

      Vijay Rajput, MD | Education
    • Bureaucracy over care: How the U.S. health care system lost its way

      Kayvan Haddadan, MD | Physician
  • Recent Posts

    • Nurses aren’t eating their young — we’re starving the profession

      Adam J. Wickett, BSN, RN | Conditions
    • Why wanting more from your medical career is a sign of strength

      Maureen Gibbons, MD | Physician
    • U.S. health care leadership must prepare for policy-driven change

      Lee Scheinbart, MD | Policy
    • Why the pre-med path is pushing future doctors to the brink

      Jordan Williamson, MEd | Education
    • Why the fear of being forgotten is stronger than the fear of death [PODCAST]

      The Podcast by KevinMD | Podcast
    • How a rainy walk helped an oncologist rediscover joy and bravery

      Dr. Damane Zehra | Physician

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

Leave a Comment

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

  • Most Popular

  • Past Week

    • Why removing fluoride from water is a public health disaster

      Steven J. Katz, DDS | Conditions
    • When did we start treating our lives like trauma?

      Maureen Gibbons, MD | Physician
    • Mastering medical presentations: Elevating your impact

      Harvey Castro, MD, MBA | Physician
    • Nurses aren’t eating their young — we’re starving the profession

      Adam J. Wickett, BSN, RN | Conditions
    • Why what doctors say matters more than you think [PODCAST]

      The Podcast by KevinMD | Podcast
    • The hidden incentives driving frivolous malpractice lawsuits

      Howard Smith, MD | Physician
  • Past 6 Months

    • Why tracking cognitive load could save doctors and patients

      Hiba Fatima Hamid | Education
    • What the world must learn from the life and death of Hind Rajab

      Saba Qaiser, RN | Conditions
    • The silent toll of ICE raids on U.S. patient care

      Carlin Lockwood | Policy
    • Addressing the physician shortage: How AI can help, not replace

      Amelia Mercado | Tech
    • Why medical students are trading empathy for publications

      Vijay Rajput, MD | Education
    • Bureaucracy over care: How the U.S. health care system lost its way

      Kayvan Haddadan, MD | Physician
  • Recent Posts

    • Nurses aren’t eating their young — we’re starving the profession

      Adam J. Wickett, BSN, RN | Conditions
    • Why wanting more from your medical career is a sign of strength

      Maureen Gibbons, MD | Physician
    • U.S. health care leadership must prepare for policy-driven change

      Lee Scheinbart, MD | Policy
    • Why the pre-med path is pushing future doctors to the brink

      Jordan Williamson, MEd | Education
    • Why the fear of being forgotten is stronger than the fear of death [PODCAST]

      The Podcast by KevinMD | Podcast
    • How a rainy walk helped an oncologist rediscover joy and bravery

      Dr. Damane Zehra | Physician

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Leave a Comment

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...