Humanism in health care: How to address patient harm
I want to preface this story by stating that Sarah has given written authorization to share her story, allowing my colleague and me to transform a challenging experience into a valuable lesson in the inevitability of mistakes and the profound capacity for forgiveness and growth.
Ten years ago, I was approached by a distressed physician and colleague who had unintentionally harmed a patient during the course of an elective colon operation. …