With roughly 1 billion in Medicare reimbursement dollars being tied to patient satisfaction, it’s no wonder the focus on patient experience is swelling. Of course there are other factors fueling the focus — the proliferation of online physician ratings websites, ACOs, and CG-CAHPS to name a few.
Over the past decade I have visited 100+ different inpatient and outpatient practices. Ironically, …
Just yesterday I was searching for a local surgeon, and on one website he had 2 out of 5 stars. Hardly anyone was recommending him. Yet prominently featured on another site he had 4.7 out of 5 stars. Both sites had a good number of reviews. What’s going on? Is one site cherry picking the reviews? Is someone falsifying reviews on one of the sites? Which reviews can I trust? …
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