Medical errors? Sorry, not sorry.
You know that feeling you get from an insincere apology? Your stomach flip-flops. Your heart pounds. You feel irritated, disgusted even. A vague dissonance nags at you. It’s the same disorienting feeling you get from an insult wrapped in a compliment. Or from realizing you’ve been scammed, and the perpetrator got away. That feeling.
Non-apology apologies are easy to identify. They’re the I’m sorry but, the sorry you feel that, the …
Medical errors? Sorry, not sorry.
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