Megan Mahoney is a family physician and member, board of governors, The Doctors Company and TDC Group of Companies.
A patient of mine — we’ll call her Ruby — is a 79-year-old woman from the same part of rural Tennessee as my mother. Her recent successful experiences with treatment illustrate some of the themes that my colleagues and I encountered when we undertook an 18-month practice-design-thinking process. Let’s start with Ruby’s example and then dig into Primary Care …
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