Surgical practice efficiency: How to fix a broken system
For years, patients did not complain about their surgical care. They complained about not getting calls back.
The frustrating part was that my staff was calling them back. Messages were left. Voicemails filled up. Phone trees were in place. And still, patients felt ignored, staff felt defensive, and I found myself on a constant apology tour.
I assumed this was just how modern medical offices worked.
We had three people answering phones. We …
Surgical practice efficiency: How to fix a broken system
