Revamping health care: Tackling outdated systems and shifting mindsets
Where do you start to update a system so deeply mired in antiquated technology and a culture so resistant to change?
Here’s where:
Health records requests. Why should I have to request my own medical records? When I do make a request, why does it take days to get them? Why do I have to physically pick them up? Why do I get a stack of papers, or, if I’m lucky, a CD? …