Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

How to be an empathetic and compassionate communicator

Suneel Dhand, MD
Physician
October 3, 2020
Share
Tweet
Share

One of the most annoying things for any professional, is to be face-to-face with the person you are serving—whether it be your customer, client, or patient—in the limited time available to you, and feel that your attention is being diverted from the main problem at hand. It happens to all of us; we are all human. For a physician, it may come in the form of having a patient start going off on what appears to be a tangent about a different issue, completely unrelated to what they are immediately dealing with. You could be a cardiologist, and the patient tells you about their cataracts that have been bothering them for a couple of years. You could be an internist, and start hearing about the patient’s daughter-in-law who just came into the hospital, and caused her to feel stressed. Or a dermatologist who hears a patient complain about the pain in their broken, casted leg.

These situations happen every day, to all doctors, and how we deal with them and re-direct patients back to the main issue at hand, is an important communication technique to master. At one end of the spectrum, you will have the doctor who immediately interrupts and makes it clear they don’t want to hear what is being said, before asking them another question. At the other, you have the doctor who displays empathy and lets the patient talk about what’s on their mind, before getting them skillfully back onto what needs to be discussed. My advice is to always strive to be more like the latter (very few are completely like the former, although it may be more inclined that way). Of course, time is limited, and you cannot be having unrelated conversations for large amounts of time. But the most skillful physicians who are the best communicators will be able to spend a few seconds listening, ask a question or two if it relates to a medical symptom, and then make a comment or a recommendation (even to discuss with another doctor)—without seeming abrupt, harsh or rude. Or worse still, like they don’t care. My advice is simply the following: 1. Keep listening and maintain eye contact (don’t give the impression that you are uninterested); 2. Take a few seconds to actively listen; and, 3. Work out a way to professionally re-direct, while still appearing to care.

Remember, we are seeing patients at a very low point in their lives. They are not themselves, a million things may be going through their heads, and by being an empathetic and compassionate communicator, any clinician can really leave a lasting impression during the brief interaction. You are not a plumber waiting to dive into your work! Patients trust doctors and will open their hearts out to them. Whether physicians like it or not, they are held to different standards than most other professionals by the general public. By not abruptly interrupting or appearing one-dimensional, and coming across as a thoughtful physician who is looking at the whole patient—you will always be appreciated and remembered.

Suneel Dhand is an internal medicine physician, author, and co-founder, DocsDox. He can be reached at his self-titled site, Suneel Dhand, and on YouTube.

Image credit: Shutterstock.com

Prev

Infertility as a physician: the gift of perspective

October 3, 2020 Kevin 0
…
Next

COVID-19 and the college experience

October 3, 2020 Kevin 1
…

Tagged as: Hospital-Based Medicine, Primary Care

Post navigation

< Previous Post
Infertility as a physician: the gift of perspective
Next Post >
COVID-19 and the college experience

ADVERTISEMENT

More by Suneel Dhand, MD

  • The dream patient that makes a doctor very happy

    Suneel Dhand, MD
  • When the family wants to speak to the doctor

    Suneel Dhand, MD
  • 3 reasons why patients are unhappy

    Suneel Dhand, MD

Related Posts

  • A physician’s addiction to social media

    Amanda Xi, MD
  • This physician is a registered independent. Here’s why.

    Suneel Dhand, MD
  • How a physician keynote can highlight your conference

    Kevin Pho, MD
  • Chasing numbers contributes to physician burnout

    DrizzleMD
  • The black physician’s burden

    Naomi Tweyo Nkinsi
  • Why this physician supports Medicare for all

    Thad Salmon, MD

More in Physician

  • The dying man who gave me flowers changed how I see care

    Augusta Uwah, MD
  • How market forces fracture millennial physicians’ careers

    Shannon Meron, MD
  • Unity in primary care: Why I believe physicians and NPs/PAs must work together toward the same goal

    Jerina Gani, MD, MPH
  • Guilty until proven innocent? My experience with a state medical board.

    Jeffrey Hatef, Jr., MD
  • How to balance clinical duties with building a startup

    Arlen Meyers, MD, MBA
  • When life makes you depend on Depends

    Francisco M. Torres, MD
  • Most Popular

  • Past Week

    • How hospitals can prepare for CMS’s new patient safety rule

      Kim Adelman, PhD | Conditions
    • Why palliative care is more than just end-of-life support

      Dr. Vishal Parackal | Conditions
    • When life makes you depend on Depends

      Francisco M. Torres, MD | Physician
    • Guilty until proven innocent? My experience with a state medical board.

      Jeffrey Hatef, Jr., MD | Physician
    • Why medical notes have become billing scripts instead of patient stories

      Sriman Swarup, MD, MBA | Tech
    • Could antibiotics beat heart disease where statins failed?

      Larry Kaskel, MD | Conditions
  • Past 6 Months

    • Why transgender health care needs urgent reform and inclusive practices

      Angela Rodriguez, MD | Conditions
    • COVID-19 was real: a doctor’s frontline account

      Randall S. Fong, MD | Conditions
    • Why primary care doctors are drowning in debt despite saving lives

      John Wei, MD | Physician
    • New student loan caps could shut low-income students out of medicine

      Tom Phan, MD | Physician
    • Confessions of a lipidologist in recovery: the infection we’ve ignored for 40 years

      Larry Kaskel, MD | Conditions
    • mRNA post vaccination syndrome: Is it real?

      Harry Oken, MD | Conditions
  • Recent Posts

    • Could antibiotics beat heart disease where statins failed?

      Larry Kaskel, MD | Conditions
    • The dying man who gave me flowers changed how I see care

      Augusta Uwah, MD | Physician
    • Universities must tap endowments to sustain biomedical research

      Adeel Khan, MD | Conditions
    • Exploring the science behind burnout [PODCAST]

      The Podcast by KevinMD | Podcast
    • Apprenticeship reshapes medical training for confident clinicians

      Claude E. Lett III, PA-C | Conditions
    • How American medicine profits from despair

      Jenny Shields, PhD | Policy

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 1 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

ADVERTISEMENT

  • Most Popular

  • Past Week

    • How hospitals can prepare for CMS’s new patient safety rule

      Kim Adelman, PhD | Conditions
    • Why palliative care is more than just end-of-life support

      Dr. Vishal Parackal | Conditions
    • When life makes you depend on Depends

      Francisco M. Torres, MD | Physician
    • Guilty until proven innocent? My experience with a state medical board.

      Jeffrey Hatef, Jr., MD | Physician
    • Why medical notes have become billing scripts instead of patient stories

      Sriman Swarup, MD, MBA | Tech
    • Could antibiotics beat heart disease where statins failed?

      Larry Kaskel, MD | Conditions
  • Past 6 Months

    • Why transgender health care needs urgent reform and inclusive practices

      Angela Rodriguez, MD | Conditions
    • COVID-19 was real: a doctor’s frontline account

      Randall S. Fong, MD | Conditions
    • Why primary care doctors are drowning in debt despite saving lives

      John Wei, MD | Physician
    • New student loan caps could shut low-income students out of medicine

      Tom Phan, MD | Physician
    • Confessions of a lipidologist in recovery: the infection we’ve ignored for 40 years

      Larry Kaskel, MD | Conditions
    • mRNA post vaccination syndrome: Is it real?

      Harry Oken, MD | Conditions
  • Recent Posts

    • Could antibiotics beat heart disease where statins failed?

      Larry Kaskel, MD | Conditions
    • The dying man who gave me flowers changed how I see care

      Augusta Uwah, MD | Physician
    • Universities must tap endowments to sustain biomedical research

      Adeel Khan, MD | Conditions
    • Exploring the science behind burnout [PODCAST]

      The Podcast by KevinMD | Podcast
    • Apprenticeship reshapes medical training for confident clinicians

      Claude E. Lett III, PA-C | Conditions
    • How American medicine profits from despair

      Jenny Shields, PhD | Policy

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

How to be an empathetic and compassionate communicator
1 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...