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Empathy and compassion in palliative care [PODCAST]

The Podcast by KevinMD
Podcast
September 16, 2023
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Join Vickie Leff and Terry Altilio, both palliative care social workers, as we delve into their book, Mirrors and Windows: Reflections on the Journey in Serious Illness Practice, which offers a profound exploration of the experiences of health care professionals, including palliative social workers, in the world of serious illness care. Discover the significance of empathy, compassion, and cultural competency in palliative care, while gaining valuable insights into the challenges and rewards faced by those dedicated to providing comfort and support in times of need.

Vickie Leff is a palliative social worker and an adjunct instructor, UNC School of Social Work, Chapel Hill, NC. She has worked in the field of medicine for over 35 years, specializing in oncology, palliative, and hospice settings, and can be reached at Serious Illness Conversations.

Terry Altilio is a palliative social worker.

They discuss their book, Mirrors and Windows: Reflections on the Journey in Serious Illness Practice.

The Podcast by KevinMD is brought to you by the Nuance Dragon Ambient eXperience.

Ambient intelligence augments human capabilities to make our lives easier. The applications are many, especially in health care. Ambient clinical intelligence is offsetting the most pressing challenges in health care today, such as burnout, physician shortages, physician and patient dissatisfaction, and underperforming financial outcomes, by applying the technology to clinical documentation. 

The Nuance Dragon Ambient eXperience, or DAX for short, utilizes artificial intelligence and natural language processing to automatically document care. It securely listens to and captures the natural, clinician-patient encounter conversation unobtrusively, and turns that conversation into a clinical note for the clinician’s review and signature directly in the electronic health record. You just talk naturally, and DAX does the rest. 

DAX is being used by thousands of physicians across 30 different specialties nationwide. It has already won the Silver Stevie award in the health care technology category and was ranked #1 for improving clinician experience in KLAS’s top 20 emerging solutions.

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