Skip to content
  • About
  • Contact
  • Contribute
  • Book
  • Careers
  • Podcast
  • Recommended
  • Speaking
  • All
  • Physician
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • Video
    • All
    • Physician
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • Video
    • About
    • Contact
    • Contribute
    • Book
    • Careers
    • Podcast
    • Recommended
    • Speaking

Why doctors are afraid to take on insurance giants—and how it hurts patients

Steve Cohen, JD
Conditions
August 30, 2024
Share
Tweet
Share

Half of my family and many of my friends are doctors. I admire them enormously: they are smarter, work harder, and are more compassionate than any group I know. Yet sadly, they are all wimps. Despite non-stop carping about the dangers and cost of health insurers’ prior authorization machinations, not a single one is willing to step up and take on an insurance company.

Of course, I understand why: doctors’ incomes are largely dependent on insurance companies paying them. And no sane businessperson wants to take on an 800-pound gorilla known for being vindictive. The stories about insurance companies withholding payments, auditing uppity doctors, or expelling them from in-network panels aren’t just stories: they are real and recurring nightmares.

That insurance company utilization review “protocols” put patients at risk is well known. The American Medical Association has been surveying doctors for years about the impact of prior authorization (“PA”) on patients, and the results are uniformly disturbing: the AMA found that more than 90 percent of doctors say PA causes delays in treatment; a third of physicians report that PA delays have resulted in a serious adverse event for a patient in their care; 24 percent report that PA delays have resulted in a patient’s hospitalization; and 18 percent say PA has led to a life-threatening event or one that required intervention to prevent permanent impairment or damage. Moreover, nearly one out of ten doctors report that prior authorization “reviews” have led to a patient’s permanent bodily damage, disability, or death.

The AMA also notes that 84 percent of physicians report that the number of PAs required for prescriptions and medical services has increased in the past five years. Disturbingly, a study by the Inspector General of the U.S. Department of Health and Human Services found that 73 percent of such denials for medications were approved on appeal.

I learned about the dangers of prior authorization when I represented the Valentini family. Kathleen Valentini, then 47, went to her doctor complaining of pain in her leg. He examined her, took an X-ray, and told her he didn’t see anything wrong. The standard treatment was an over-the-counter painkiller and six weeks of physical therapy. Kathleen did the PT religiously but reported the pain was even worse. Her PCP referred her to an orthopedist who took a second X-ray and wanted an MRI. But the insurance company said it “wasn’t medically necessary” until she had completed six weeks of PT. The orthopedist pointed out that not only had Kathleen completed the prescribed course of PT, but that the insurance company itself had paid for it. Nevertheless, the insurance company stood by the denial, and the orthopedist appealed.

The appeal took five weeks, and the insurance company reversed its denial. Kathleen then got the MRI, which showed a sarcoma on her hip. When she presented at Memorial Sloan Kettering, the doctors there told her that had she come a month sooner, they would have treated her just with chemo. Now, they explained, they’d still use chemo, but first, they had to amputate her leg, hip, and pelvis.

We sued the insurance company and its utilization review subcontractor for malpractice. We argued that they had effectively chosen to practice medicine—by getting between Kathleen and her doctor—and did so negligently. We lost. The courts said that while the story was tragic, there was no statute—and little case law—that said an insurance company had a duty of care to a patient. Doctors, nurses, podiatrists, dentists, hospitals, and medical practices all had a duty of care—but not insurance companies.

I believe insurance companies should be held accountable when they decide to practice medicine. But getting before state courts is difficult. Most insurance plans fall under ERISA, the federal law that both preempts state laws and has a much tougher—and more company-friendly—legal threshold that has to be satisfied. That is a big reason why there is so little relevant case law.

I have developed a legal strategy that I think can give patients who have been harmed by insurance company prior authorization schemes a reasonable shot at justice. But it requires a doctor to be a co-plaintiff. And while I can’t blame my physician friends and relatives for their reluctance in stepping forward, I do have a recurring dream: that a soon-to-be-retired doctor will step forward.

Doctors who are at the sunset of their careers know all too well that prior authorization endangers patients and costs medical practices tens of thousands of dollars annually in bureaucratic hurdle-jumping. My hope is that a few of them will say that taking on an insurance company is a worthwhile coda to a worthy career.

Steve Cohen is an attorney and can be reached on LinkedIn. Steve’s practice epitomizes the intersection of law, policy, and journalism—with the realities of politics thrown in for good measure. For 35 years before going to law school, Steve was a successful publishing executive—including at Time and Scholastic—best-selling author and CEO of three internet start-ups. Since teaming up with Adam Pollock in 2018, he has learned to bring that unusual background, diversity of experience, and skills to the law.

Prev

Why every physician is a leader

August 30, 2024 Kevin 0
…
Next

The hidden pain behind a smile

August 30, 2024 Kevin 0
…

Tagged as: Radiology

Post navigation

< Previous Post
Why every physician is a leader
Next Post >
The hidden pain behind a smile

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

More by Steve Cohen, JD

  • The hidden truth about ghost networks: one mom’s fight for mental health care justice

    Steve Cohen, JD
  • Denying essential medical care doesn’t save money — or lives

    Steve Cohen, JD
  • a desk with keyboard and ipad with the kevinmd logo

    Malpractice lawsuits aren’t just about money

    Steve Cohen, JD

Related Posts

  • We are warriors: doctors and patients

    Michele Luckenbaugh
  • How health insurance affects patients: That means the transgender community too

    Gabriela Ramirez
  • Doctors and patients continue to search through the overgrown forest of corporate health care

    Michele Luckenbaugh
  • Patients lose when states block independent doctors

    Jaimie Cavanaugh, JD and Daryl James
  • Direct primary care: Great for some doctors, but challenging for patients

    Ken Terry
  • Doctors now must provide patients their health data, online and on demand

    Sarah Kwon

More in Conditions

  • Does silence as a faculty retention strategy in academic medicine and health sciences work?

    Sylk Sotto, EdD, MPS, MBA
  • Why personal responsibility is not enough in the fight against nicotine addiction

    Travis Douglass, MD
  • AI in mental health: a new frontier for therapy and support

    Tim Rubin, PsyD
  • What prostate cancer taught this physician about being a patient

    Francisco M. Torres, MD
  • Why ADHD in women is finally getting the attention it deserves

    Arti Lal, MD
  • Why ruling out sepsis in emergency departments can be lifesaving

    Claude M. D'Antonio, Jr., MD
  • Most Popular

  • Past Week

    • What’s driving medical students away from primary care?

      ​​Vineeth Amba, MPH, Archita Goyal, and Wayne Altman, MD | Education
    • Make cognitive testing as routine as a blood pressure check

      Joshua Baker and James Jackson, PsyD | Conditions
    • How scales of justice saved a doctor-patient relationship

      Neil Baum, MD | Physician
    • The hidden cost of delaying back surgery

      Gbolahan Okubadejo, MD | Conditions
    • Rethinking patient payments: Why billing is the new frontline of patient care [PODCAST]

      The Podcast by KevinMD | Podcast
    • The broken health care system doesn’t have to break you

      Jessie Mahoney, MD | Physician
  • Past 6 Months

    • What’s driving medical students away from primary care?

      ​​Vineeth Amba, MPH, Archita Goyal, and Wayne Altman, MD | Education
    • What happened to real care in health care?

      Christopher H. Foster, PhD, MPA | Policy
    • Internal Medicine 2025: inspiration at the annual meeting

      American College of Physicians | Physician
    • The hidden bias in how we treat chronic pain

      Richard A. Lawhern, PhD | Meds
    • A faster path to becoming a doctor is possible—here’s how

      Ankit Jain | Education
    • Residency as rehearsal: the new pediatric hospitalist fellowship requirement scam

      Anonymous | Physician
  • Recent Posts

    • The hidden cost of malpractice: Why doctors are losing control

      Howard Smith, MD | Physician
    • How scales of justice saved a doctor-patient relationship

      Neil Baum, MD | Physician
    • Rediscovering the soul of medicine in the quiet of a Sunday morning

      Syed Ahmad Moosa, MD | Physician
    • An introduction to occupational and environmental medicine [PODCAST]

      The Podcast by KevinMD | Podcast
    • Does silence as a faculty retention strategy in academic medicine and health sciences work?

      Sylk Sotto, EdD, MPS, MBA | Conditions
    • Why personal responsibility is not enough in the fight against nicotine addiction

      Travis Douglass, MD | Conditions

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 1 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

  • Most Popular

  • Past Week

    • What’s driving medical students away from primary care?

      ​​Vineeth Amba, MPH, Archita Goyal, and Wayne Altman, MD | Education
    • Make cognitive testing as routine as a blood pressure check

      Joshua Baker and James Jackson, PsyD | Conditions
    • How scales of justice saved a doctor-patient relationship

      Neil Baum, MD | Physician
    • The hidden cost of delaying back surgery

      Gbolahan Okubadejo, MD | Conditions
    • Rethinking patient payments: Why billing is the new frontline of patient care [PODCAST]

      The Podcast by KevinMD | Podcast
    • The broken health care system doesn’t have to break you

      Jessie Mahoney, MD | Physician
  • Past 6 Months

    • What’s driving medical students away from primary care?

      ​​Vineeth Amba, MPH, Archita Goyal, and Wayne Altman, MD | Education
    • What happened to real care in health care?

      Christopher H. Foster, PhD, MPA | Policy
    • Internal Medicine 2025: inspiration at the annual meeting

      American College of Physicians | Physician
    • The hidden bias in how we treat chronic pain

      Richard A. Lawhern, PhD | Meds
    • A faster path to becoming a doctor is possible—here’s how

      Ankit Jain | Education
    • Residency as rehearsal: the new pediatric hospitalist fellowship requirement scam

      Anonymous | Physician
  • Recent Posts

    • The hidden cost of malpractice: Why doctors are losing control

      Howard Smith, MD | Physician
    • How scales of justice saved a doctor-patient relationship

      Neil Baum, MD | Physician
    • Rediscovering the soul of medicine in the quiet of a Sunday morning

      Syed Ahmad Moosa, MD | Physician
    • An introduction to occupational and environmental medicine [PODCAST]

      The Podcast by KevinMD | Podcast
    • Does silence as a faculty retention strategy in academic medicine and health sciences work?

      Sylk Sotto, EdD, MPS, MBA | Conditions
    • Why personal responsibility is not enough in the fight against nicotine addiction

      Travis Douglass, MD | Conditions

MedPage Today Professional

An Everyday Health Property Medpage Today
  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Why doctors are afraid to take on insurance giants—and how it hurts patients
1 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...