The role of operations research in health care crisis management
At the height of the COVID-19 surge, many hospital leaders faced moments they will never forget. Beds were nearly full. Staff were exhausted. Supplies that once felt routine suddenly became scarce. In those moments, decisions had to be made quickly, often based on experience, instinct, and whatever information was available at the time.
We like to believe that good leadership means trusting our gut. In clinical medicine, intuition matters. Years of …












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