The National Academy of Medicine defines diagnostic error as “the failure to (a) establish an accurate and timely explanation of the patient’s health problem(s) or (b) communicate that explanation to the patient.” Office-based practices are the predominant setting for malpractice claims related to diagnostic error.

Yes, office-based care settings.

Fast-paced, high-acuity emergency departments (EDs) have fewer malpractice claims related to diagnostic error than physician offices, according to recent research. Furthermore, 53 …

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The media is full of stories about providers’ influence on the patient experience. Less common are articles about how patient engagement influences provider satisfaction—and the vicious cycle generated by lack of patient engagement, provider dissatisfaction, and poor outcomes.

Consider these statistics:

• 50% of patients don’t follow their treatment plans.
• Up to 70% of hospital readmissions occur from patients neglecting their care plans.
• Roughly 7% of the malpractice claims examined …

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