Illnesses are not created equal

Are you afflicted with a money-loser or profit-center? “If you are a pneumonia patient, you should be pissed that the hospital values the bypass surgery patient far more economically than they do you. You are simply a financial headache for them. A loss leader. But, they want your experience to be a good one, so when you must come back for your 4 vessel bypass, you will want them as much as my hospital will then want you.”