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The emotional intelligence of physicians: Understanding and managing emotions for better care

Harvey Castro, MD, MBA
Physician
August 30, 2023
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The role of a physician is not only to diagnose and treat physical ailments but also to provide emotional support to patients. Understanding and managing emotions is a crucial skill for physicians, impacting their ability to provide empathetic and effective care. Moreover, emotional intelligence also affects a physician’s well-being and relationships in their personal life. In this article, we will explore the eight primary emotions identified by psychologist Robert Plutchik and discuss how understanding each emotion can help physicians be better health care providers and improve their home life.

Anger

Anger is a strong feeling of displeasure or hostility. It can be triggered by perceived injustice, frustration, or threat. Understanding anger is crucial for physicians as it can affect their decision-making and interactions with patients and colleagues. For example, an angry physician may be less patient, more critical, and less empathetic. This can lead to strained relationships and suboptimal patient care. Moreover, unmanaged anger can also affect a physician’s home life, leading to conflicts and stress. Physicians need to recognize and manage their anger by taking a step back, reflecting on the situation, and finding constructive ways to express their feelings.

Fear

Fear is an emotional response to a perceived threat or danger. It can lead to anxiety, avoidance, and hypervigilance. Physicians may experience fear in various situations, such as when faced with a challenging case, dealing with a medical error, or during a global pandemic. Fear can affect a physician’s confidence, decision-making, and ability to provide care. It can also lead to burnout and affect their personal life. Physicians should acknowledge their fears, seek support, and develop coping strategies to manage anxiety and stress.

Sadness

Sadness is a feeling of sorrow or unhappiness. Physicians may experience sadness for various reasons, such as losing a patient, personal issues, or burnout. Sadness can affect a physician’s energy levels, motivation, and ability to connect with patients. It can also lead to depression and affect their home life. Physicians must acknowledge their sadness, seek support, and find ways to cope with their emotions.

Disgust

Disgust is a feeling of hatred or strong disapproval. Physicians may experience disgust in response to unpleasant situations, such as dealing with bodily fluids, wounds, or unethical behavior. Disgust can affect a physician’s ability to provide care and may lead to avoidance or detachment. It can also affect their interactions with patients and colleagues. Physicians should be aware of their triggers and find ways to manage their feelings of disgust while maintaining professionalism and empathy.

Surprise

Surprise is a sudden feeling of astonishment or wonder. Unexpected events or outcomes can trigger it. While surprise can be a positive emotion, it can also lead to feelings of confusion, uncertainty, and stress. Physicians may experience surprise in various situations, such as when faced with an unexpected diagnosis, a medical emergency, or a sudden change in a patient’s condition. Surprise can affect a physician’s decision-making and ability to adapt to new situations. Physicians need to stay flexible, open-minded, and prepared for unexpected events.

Anticipation

Anticipation is a feeling of expectation or eagerness about something that will happen. It can be both positive and negative. For example, a physician may feel anticipation before starting a new job, performing a challenging procedure, or receiving test results. Anticipation can affect a physician’s focus, preparation, and stress levels. It can also affect their home life, as they may be preoccupied with upcoming events. Physicians should manage their anticipation by staying organized, setting realistic expectations, and finding ways to relax and stay present.

Trust

Trust is a feeling of confidence or reliance on someone or something. It is crucial for the physician-patient relationship, as trust affects a patient’s willingness to share information, follow recommendations, and engage in their care. Trust also affects a physician’s interactions with colleagues and their home life. Physicians should build trust by being honest, reliable, and empathetic. They should also be aware of their biases and work on building trustful relationships with patients from diverse backgrounds.

Joy

Joy is a feeling of happiness or delight. It is an important emotion for physicians as it affects their well-being, job satisfaction, and relationships with patients and colleagues. Joy can be found in various aspects of a physician’s life, such as successful outcomes, positive feedback, or personal achievements. It can also affect their home life, as a joyful physician is more likely to interact positively with their family and friends. Physicians should find ways to cultivate joy daily, such as by practicing gratitude, celebrating successes, and finding meaning in their work.

Conclusion

Understanding and managing emotions is crucial for physicians to provide empathetic and effective care, maintain their well-being, and have positive relationships in their personal lives. Physicians should be aware of their emotions, seek support when needed, and develop strategies to manage their feelings constructively. Ultimately, emotional intelligence is a skill that can be developed and refined over time, leading to better patient care and a more fulfilling personal life.

Harvey Castro is a physician, health care consultant, and serial entrepreneur with extensive experience in the health care industry. He can be reached on his website, harveycastromd.info, Twitter @HarveycastroMD, Facebook, Instagram, and YouTube. He is the author of Bing Copilot and Other LLM: Revolutionizing Healthcare With AI, Solving Infamous Cases with Artificial Intelligence, The AI-Driven Entrepreneur: Unlocking Entrepreneurial Success with Artificial Intelligence Strategies and Insights, ChatGPT and Healthcare: The Key To The New Future of Medicine, ChatGPT and Healthcare: Unlocking The Potential Of Patient Empowerment, Revolutionize Your Health and Fitness with ChatGPT’s Modern Weight Loss Hacks, and Success Reinvention.

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