Informed refusal vs. denied care: a dental case study

I went in for a routine dental cleaning. It was never provided.

I’ve spent my career on multiple sides of health care, independent practice, hospital-owned systems, and health insurance, which has made me acutely aware of how incentives and operational norms can quietly shape care. Still, what happened during this visit surprised me.

After I was brought back to the exam room, I was told bitewing X-rays would be taken before the …

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Informed refusal vs. denied care: a dental case study