How AI helped a veteran feel seen in the U.S. health care system

A veteran came into my clinic with quiet frustration in his eyes. He was 100 percent service-connected and medically retired, struggling to survive in San Diego. He handed me a DMV disability form—something that could save him hundreds of dollars in car registration fees. But another VA doctor had already refused to sign it.

The form asked whether his disability caused “an impaired gait.” It was vague. He had chronic back …

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