How did quality and safety become 4-letter words?
A guest column by the American Society of Anesthesiologists, exclusive to KevinMD.
A decade of working in quality and patient safety has taught me a painful lesson: Don’t say “quality” or “patient safety” to frontline health care workers. Too often, they become immediately defensive or evasive. How did q#^l&ty and s^f*ty become four-letter words? …
How did quality and safety become 4-letter words?
