How customer service breeds bad medicine
“Welcome to our clinic. May we take your order?”
Many patients have Googled, Yahoo’ed or Bing’ed their symptoms way before I even lay eyes on them in an examining room. And they have a schema of what they’ll be getting out of the visit.
If the encounter takes a detour — the diagnosis is not in line with what they believe they have, or they are about to stroke out from unmanaged …
