Navigating any health care facility requires sophisticated literacy skills

by Rima Rudd, ScD

We take the written word for granted.

Signs and billboards are everywhere – offering directional information, alerts, warnings, and advertisements. Streets, public squares, buildings, agencies, and institutions are numbered and named. We are surrounded by the written word in public locations and within public and private institutions. Individual entrances and even elevators in some large buildings carry names. The lobby, the inside …

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Navigating any health care facility requires sophisticated literacy skills

Two words that hurt communication between physicians and patients

by Paul Rousseau, MD

Communication between physicians and patients is critical to quality care and improved outcomes, however, such discussions often seem labored and fraught with anxiety and stress.

Physicians commonly speak too much and listen too little, while patients feel swept up in an unfamiliar and frightening situation with loss of control and little-to-no input into care.

As I have …

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Two words that hurt communication between physicians and patients

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